Awesome rewards on travel. Works internationally without hassles, lounge access everywhere, automatic platinum status on rental cars and hotel chains, covers tsa pre and nexus, no spending limit, roadside assistance, concierge.. the list goes on.
Customer service. I once lost my wallet on a plane. Amex sent me 2k via western union and a new card. I continued my trip (not international) and got on my plane using my Amex card as weak evidence of identity.
Trying to get Centurion so I can look like I’m cooler and more wealthy than I am. I pay for literally everything on it (incl business expenses that are reimbursed) - Around $12k/mo this year. Only feel bad for the businesses that have to pay extra %. Otherwise I see no problem with it.
CSR or whatever card I’m currently churning is my daily. I use amex plat to buy plane tickets because you get 5x points (vs 3x for CSR). Amex concierge is also pretty competent at getting hard to get restaurant reservations.
I had the CSR last year and the Amex platinum this year. The Amex is a lot more work to fully realize the rewards compared to the cost of the annual fee. The centurion lounges are far nicer than the domestic priority pass lounges. The membership rewards don’t accrue as fast unless you are exclusively buying flights with the amex. The travel protection is better with the CSR overall, but dealing with Amex’s customer service is much more pleasant.