Bank of America has 1,720 fewer branches since 2008 as mobile banking surges https://money.cnn.com/2018/07/16/news/companies/bank-of-america-branch-mobile-banking/index.html Thin branches was supposed to C1s thing since the ING acquisition... That was like a hundred years ago. I swear this company is the most talking, slowest moving, thing ever. I recall hearing about project after project and randomly walking into Bank of America or using their app for an account I keep with them, to find the exact thing already live with reliable production code. No annoying app crashes, or stalled load. No it didn't always look exactly better per se, but it isn't an ugly app by any means - save for that fingerprint confirmation green, yeuck - meanwhile C1 continues to hire, and continues to talk, and Bank of America just seems to launch - ATMs, more feature full and INTEGRATED bots (there's no security in SMS, duh), thin branches with big marketing screens, savings goals features, spending reporting features) C1 has what could be great programming at these thin branches, but I'm sure everything I heard was mostly talk and test implementation and not really in any state other than to be taken up by another company that will do the actual implementation. Arggg!! #itstrue #Immabitsalty #justwanttolaunch #letsgopeopleplease
CapitalOne Cafe sucks. I went to deposit a check into my friend's Capital One account. The attendant told me they dont do third party check, meaning the terminal still cant process third party check. That is not a bank. I was pissed off and cussed my way out.
This exactly. It's the basic shit. Why can't I copy my got damn checking and routing number? Why the hell is the app incessantly informing me that it logged itself out while I was away. Who feels better seeing and swiping that away every time they log in? They work on dessert before realizing they haven't a table or plate to put the shit on let alone the fact that dinner hasn't even been planned. What the customer sees is but a fragment of what the internal workings are. Obscure user data, funny accounting, each team siloed and haplessly unaware of what the next is doing while actively shitting on it. When I joined I heard they go through hiring booms then layoffs. The whole thing is a fractured mess churning along toward, something. The mission statement and window dressing are great. But once you get down in it... It's all spaghetti and regret.
Capital one named their AI bot as “Eno” which basically was reverse of “one”. And guess what? Bank of America came out with “Erica”
Yeah I know. It was a perfect encapsulation of what I'm talking about. I'm all for the genderless thing tbh. But the effort it took to grind out that decision... Just for it to be SMS based and shitty in presentation not to mention ultimately is and will be more limited than "Erica" because they have actual control over the experience. It's really funny. The champions of it are so proud but the short attention span... I knew it went beta then didn't even know it reached general availability... It was that quiet. So much trimming and window dressing... So much talking.
To hear so much about the fact that Eno is genderless from the designers makes me want to puke.
The same folks who are obsessed with Eno being genderless (which is fine) also like Eno’s lame-ass personality and sense of humor, which is a far bigger problem IMO.
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B of A hath eaten our lunch, Our dinner? Breakfast? Three! Fear not, tho, My Associate. We're a Tech Company!