Business been charging me for 2 months after I requested membership cancellation, what should I do?
I called the business to cancel my monthly membership in early October, they then asked me to email them my new address. I did, and there was no reply.
3 days ago I found I was still getting charged by that business. I called them again, they said they didn't receive my previous email (I don't believe them) , then asked for a proof of residency at my new address, I sent one and they emailed me back confirming the membership is cancelled and I won't be billed next month.
I told them that I want refunds for October and November($200 total). They haven't replied since.
What should I do? I'm going to that city today to meet some old friends, should I walk into the shop and confront them? The money is secondary, I just can't stand their way of dealing with the issue. If they don't want to issue refund, at least reply me with a reason.