Business been charging me for 2 months after I requested membership cancellation, what should I do?

Sony imnoob
Nov 16 8 Comments

I called the business to cancel my monthly membership in early October, they then asked me to email them my new address. I did, and there was no reply.

3 days ago I found I was still getting charged by that business. I called them again, they said they didn't receive my previous email (I don't believe them) , then asked for a proof of residency at my new address, I sent one and they emailed me back confirming the membership is cancelled and I won't be billed next month.

I told them that I want refunds for October and November($200 total). They haven't replied since.

What should I do? I'm going to that city today to meet some old friends, should I walk into the shop and confront them? The money is secondary, I just can't stand their way of dealing with the issue. If they don't want to issue refund, at least reply me with a reason.

TC: 135k

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TOP 8 Comments
  • Microsoft ghakskdk
    Don’t forget that you can always call the credit card company and have them fight it
    Nov 16 0
  • Microsoft / Eng SwiftSocks
    Chargeback via credit card company. They’ll ask for your email, and they’ll fight for you to reverse charges.
    Nov 16 0
  • New / Eng lHpK84
    Charge back and report to states attorney office. There's probably a state/fed law they broke somehow. Maybe they won't do anything when you complain, but when it happens to one of the attorneys they might come back and look at your complaint 😂

    Also report to parent company if it's a franchise. And leave a review on Google once you're sure the payment is no longer being taken out

    Was this a gym?
    Nov 16 0
  • Intel LEtestar
    I had a similar problem and used my states Attorney General to fix it.
    Nov 16 0
  • Facebook Yettrq
    I also want to cancel my Netflix, is this going to be a problem?
    Nov 16 1
    • AMD kemp
      No. It is very easy to cancel Netflix.
      Nov 17
  • New / Eng lHpK84
    Also, would def walk in and confront someone in person. Don't need to be a jerk about it, but talk to the manager. If you can name the company or chain, if it's a big one, that might be useful. Or at least what kind of company

    You might let them know you have copies of the email and their cancellation policy and if they refuse to refund you'll do a charge back to the credit card company. Those chargebacks affect businesses more than you think.
    Nov 16 0
  • Intel McComic
    Are you paying with payoal? You can block autopays!
    Nov 16 0

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