There is a co-worker from other team that joined in less than an year. He interacts with me and also interacts with external customers. He is a facing engineer. He needs my input as I am an hardware architect. I provide all the information, but this guy does not have the skills to understand. He refuses to read the documents that I send to him and say that I am playing the information overload game instead of helping him. He keep saying I play games with him, while I am just trying to make him to understand what he is asking. But because his lack of knowledge, he is unable to. He says the specs that I write are useless, even though everybody says they are well write . He does this in a very aggressive way and always accusing me of not enabling him to do his job. Every time he comes with an aggressive email and accusations. Even harassing me on internal message system, to the point that I have blocked him. I am feeling threatened and afraid about his reactions. I think he has some mental disorder because he acts like this with other people too as if everybody was against him. Some sort of paranoia, maybe. At this point I am just ignoring him, which is making the problem worse as this feeling of being ignored is growing on him. I don’t know what to do. I already raised to my managers and they say he acts like this with them too. Should I escalate this to HR or simply keeping ignoring him?
Yep document everything. Email communication is the best. No IMs, phones or face to face. Next time he writes a threatening email, reply and CC manager noting you don’t appreciate such hostile work environment and will likely have to report to HR. See if that backs his behavior down. Else LC and move on.
Thanks, I have already told my manager. He said the same happens to him. This guy shows the same hostility with my manager a few times. Other people that interacts with him said the same happens to them. It is a pathological issue seems like.
Holy shit, the manager gets it, too? How on earth is this guy still employed?
Document everything. Then go to your manager with written record. Then HR.