Customer Success Leadership Salary
I’m the Head of Customer Success for a software company in San Francisco making 90k and I think I’m underpaid - probably because I’m a woman. anybody with a Head of CS, Directior of CS or equivalent title willing to share their salaries for some insight?
That's actually really low for a leadership role no matter the domain.. Given that you are in San Francisco makes this number look ridiculous.. Have you checked Glassdoor for similar levels and comps?
I have, but it’s hard to get an accurate comparison - I make more than a “customer success manager” but I’m not a “VP” or “Director” and those titles of course make a lot more.
Your first step should be to do some research on Glassdoor for comparable roles and / or companies (similar positions in those companies) to lay some ground work before you make assumptions. This seems to be a fairly common role, so I think you will most likely be get some good data.
IC’s make 120-130k base. You are insanely underpaid
Holy shit. Thanks for the info!
Agree with everyone above. I’m at $180k base / $40k bonus in DC as the head of CS and manage 7 directs. 13 YOE.
Jesus, that is wild to me. Thank you, this has been illuminating!
Making a little more than that as IC CSM in SF - much less CSM experience than you. Go get that raise!
I’m a field CSM and my OTE is 160K. No direct reports.
Bruh... that shakes me. I’m getting punked, I started applying elsewhere!
Hey OP, any update? I occasionally search "customer success" on blind so I've come across this several times. You were definitely underpaid, and I hope things have worked out!
I’m a CSM with 90k in ATL. I think you may be underpaid. I just started recently no experience
I make 145k with 32k OTE. 1 YOE.
I make +100k per year and I’m a senior customer success manager outside the us
And SF is the most expensive city in the world, so if you’re outside the US it sounds like I’m being undervalued. Thanks for your input!
Good luck. I feel it depends on how big is the company you work for. I work with Uber (who pays less than the rest of the market) but also live in a very expensive city ( not as expensive as SF, but not too far from it ). I assume you are underpaid