Anyone here who's a CSM or knows CSMs at Microsoft, especially at Fargo, ND? What is the compensation (Base, RSUs, Sign-on etc) & level for this role, considering I am a Senior Manager at a large well-known enterprise Tech firm with 12+ yrs exp? (By Sr. Manager, I mean someone who is at a level higher than a first-level manager with direct reports). Also, how valuable is this role/ skillset in the long run at MS/ outside? I get the feeling this is a generalist role that (perhaps?) does not have much future? Ref: https://careers.microsoft.com/jobdetails.aspx?jid=304981 Thanks for your insight.
The caps was a typo. Just a normal management role. If you didn't get about the "farmer" sales slang, just check at https://salesloft.com/resources/blog/2013/07/hunters-vs-farmers-sales-personas-infographic/
Thanks, that helps
Not a manager in any respect. Just an individual contributor that farms potential new business from customers. A sales role. To put it in perspective all prior Yammer CSMs were laid off. ALL OF THEM.
What is an Yammer CSM? Is the MS CSM role safe from layoffs?
The yammer group had a bunch of CSMs doing pretty much a similar gig as what the current Microsoft Cloud CSMs are asked to do. Honestly, the CSU organization appears to be one big experiment. IMHO anyone can be a target of a RIF.
There's actually an effort to make sure all CSM positions are NOT filled by internal people. CSM is a fairly senior post-sales role however it is not people management (as of now) and are definitely 'farmer' style. CSMs will be responsible to ensure consumption/usage of already sold services i.e. Win10 and Microsoft's cloud services such as Office 365, Dynamics 365, Enterprise Mobility & Security. They'll be required to have a breadth of knowledge on these services and engage other teams when in-depth expertise is needed.
I have seen almost all CSM and ECM roles go to RIF'd employees.
Why is there effort to not fill CSM roles internally? Are these jobs reserved for contract employees? Ideally CSM roles should be led by senior colleagues, but the recruiter send me a JD for 2-4 yrs exp! I agree that CSMs would require a depth of knowledge and need to collaborate with subject matter experts. @xHKC12 - Whats ECM and RFI'd?
There are not many more strategic roles attracting greater investment right now. Disagree with the farming comments. It's about being a business consultant, helping customers to get business value from their investments. If this is done well, customers continue to pay. It's how selling works in the new Cloud world.
Yea I saw the same in a bunch of decks.
You disagree?
Jobs posted at 63. All cbi, target of 30%. Lowest pAy compared to other customer success roles outside of msft
The CSM role in Fargo would be a fairly technical role due to the fact that that team will be working directly with Azure customers. The CSM org in Fargo is in its infancy so they are really looking for experienced professionals to help fill the positions
CSMs are either Business Apps (e.g. Dynamics 365) or Modern Workplace (e.g. Office 365, Enterprise Mobility & Security and Windows 10) focused but not deep technical. There are no Azure focused CSMs - there are CSAs (Cloud Solutions Architects) in Azure space which are deep technical resources. @OP: I'd imagine L63 for CSM at Fargo should be decent. If you are CSM at Tier 1 or 2 city then probably L64. No idea on pay at Fargo - check Glassdoor for similar roles may be.
The CSM positions in Fargo and Dallas are Azure Direct (non EA/SCE) customer specific.
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This is one of the big bets in Microsoft Management space. But IMHO these positions will be filled by internal people, since you must perform quickly and must be savy in cloud revenue growth. Sales background with a farmer style also is required.
Thanks, but I did not quite understand what you meant by 'Microsoft Management'? I also did not quite understand regarding what you meant by 'sales background with a farmer style'. Could you please elaborate?
"Microsoft management" as in this is a new role integrated into the sales teams. All of the other tech firms do a great job with customer success teams so Microsoft is jumping on the bandwagon to ensure customers actually use what they buy. It's like a project manager / sales role