Customer Success Manager, Microsoft - compensation, outlook

GEM GEMS
Sep 7, 2017 29 Comments

Anyone here who's a CSM or knows CSMs at Microsoft, especially at Fargo, ND?
What is the compensation (Base, RSUs, Sign-on etc) & level for this role, considering I am a Senior Manager at a large well-known enterprise Tech firm with 12+ yrs exp? (By Sr. Manager, I mean someone who is at a level higher than a first-level manager with direct reports).

Also, how valuable is this role/ skillset in the long run at MS/ outside? I get the feeling this is a generalist role that (perhaps?) does not have much future?

Ref: https://careers.microsoft.com/jobdetails.aspx?jid=304981

Thanks for your insight.

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TOP 29 Comments
  • Microsoft πr²
    There's actually an effort to make sure all CSM positions are NOT filled by internal people.

    CSM is a fairly senior post-sales role however it is not people management (as of now) and are definitely 'farmer' style. CSMs will be responsible to ensure consumption/usage of already sold services i.e. Win10 and Microsoft's cloud services such as Office 365, Dynamics 365, Enterprise Mobility & Security. They'll be required to have a breadth of knowledge on these services and engage other teams when in-depth expertise is needed.
    Sep 7, 2017 6
    • GEM GEMS
      OP
      Why is there effort to not fill CSM roles internally? Are these jobs reserved for contract employees​?

      Ideally CSM roles should be led by senior colleagues, but the recruiter send me a JD for 2-4 yrs exp!

      I agree that CSMs would require a depth of knowledge and need to collaborate with subject matter experts.

      @xHKC12 - Whats ECM and RFI'd?
      Sep 7, 2017
    • Microsoft IKqx62
      Csm roles did NOT goto rif'd employees. In fact zero did. The csm managers in the field have to hire their entire teams.
      Sep 8, 2017
    • Microsoft IKqx62
      Csm roles are NOT technical roles. They have to understand the products at a high level. The csa and data roles in the CSU are very technical.
      Sep 8, 2017
    • GEM GEMS
      OP
      A lot of MSFT lingo here which I'm unable to catch unfortunately. What's ECM, RFI'd, CSA?

      @IKqx62, you say the role is not technical, but the colleague from MS Sales commented most recently below, that these are technical roles since the CSM would be working with Azure customers.

      Im a bit confused now.

      Additionally, what Im not able to fathom still is why the recruiter sent me a JD corresponding to 2-4 yrs.

      Could anyone please explain the MSFT jargons and MSspeak? Im trying to make sense of the conversation.

      Lastly, if anyone could provide me salary estimates of the different CSM role levels, I would be immensely grateful.
      Sep 10, 2017
    • Microsoft pWNW56
      Many are going to internal, but I know of external hires getting quite far through the process. TBC whether they get hired. There are several types of CSM in the new roles (rumour has it approx 300 globally) - Modern Workplace and Azure. They are to take the pressure off sales to realise consumption on top of selling. Most roles will be 62 to 65 - they are looking for experienced people to fill the roles.
      Spoke with a recruiter, who seemed useless, so wishing the team much luck to hire decent people
      Sep 14, 2017
  • Microsoft W00ks
    There are not many more strategic roles attracting greater investment right now. Disagree with the farming comments. It's about being a business consultant, helping customers to get business value from their investments. If this is done well, customers continue to pay. It's how selling works in the new Cloud world.
    Sep 7, 2017 5
    • Microsoft DBcs30
      Yea I saw the same in a bunch of decks.
      Sep 7, 2017
    • Microsoft W00ks
      You disagree?
      Sep 7, 2017
    • Microsoft yMcg47
      Ya microsoft doesn't have cows anymore
      Sep 8, 2017
    • Microsoft KtCD01
      If they are strategic then why such s*** pay?
      Sep 8, 2017
    • Microsoft / Sales IVjU16
      Wasn't it gateway that had cows? J/k
      Sep 9, 2017
  • Microsoft KFrE65
    This is one of the big bets in Microsoft Management space. But IMHO these positions will be filled by internal people, since you must perform quickly and must be savy in cloud revenue growth. Sales background with a farmer style also is required.
    Sep 7, 2017 3
    • GEM GEMS
      OP
      Thanks, but I did not quite understand what you meant by 'Microsoft Management'? I also did not quite understand regarding what you meant by 'sales background with a farmer style'. Could you please elaborate?
      Sep 7, 2017
    • Microsoft MyStapler
      "Microsoft management" as in this is a new role integrated into the sales teams. All of the other tech firms do a great job with customer success teams so Microsoft is jumping on the bandwagon to ensure customers actually use what they buy. It's like a project manager / sales role
      Sep 7, 2017
    • Microsoft yMcg47
      You have to get up at 5am every day to milk the microsoft cow. Moo
      Sep 8, 2017
  • Microsoft IKqx62
    Jobs posted at 63. All cbi, target of 30%. Lowest pAy compared to other customer success roles outside of msft
    Sep 8, 2017 2
    • Microsoft KtCD01
      78/22 paymix. All cbi
      Sep 8, 2017
    • GEM GEMS
      OP
      What is CBI? By 63 are you referring to the job level? What would be my commensurate level at MSFT (I've mentioned my profile at the beginning)? Looks like the pay for this role is poor 😔
      Sep 10, 2017
  • Microsoft DBcs30
    Not a manager in any respect. Just an individual contributor that farms potential new business from customers. A sales role.
    To put it in perspective all prior Yammer CSMs were laid off. ALL OF THEM.
    Sep 7, 2017 2
    • GEM GEMS
      OP
      What is an Yammer CSM? Is the MS CSM role safe from layoffs?
      Sep 7, 2017
    • Microsoft DBcs30
      The yammer group had a bunch of CSMs doing pretty much a similar gig as what the current Microsoft Cloud CSMs are asked to do.
      Honestly, the CSU organization appears to be one big experiment. IMHO anyone can be a target of a RIF.
      Sep 7, 2017
  • Microsoft KFrE65
    The caps was a typo. Just a normal management role.
    If you didn't get about the "farmer" sales slang, just check at https://salesloft.com/resources/blog/2013/07/hunters-vs-farmers-sales-personas-infographic/
    Sep 7, 2017 1
    • GEM GEMS
      OP
      Thanks, that helps
      Sep 7, 2017
  • Microsoft / Sales IVjU16
    The CSM role in Fargo would be a fairly technical role due to the fact that that team will be working directly with Azure customers. The CSM org in Fargo is in its infancy so they are really looking for experienced professionals to help fill the positions
    Sep 9, 2017 3
    • Microsoft πr²
      CSMs are either Business Apps (e.g. Dynamics 365) or Modern Workplace (e.g. Office 365, Enterprise Mobility & Security and Windows 10) focused but not deep technical. There are no Azure focused CSMs - there are CSAs (Cloud Solutions Architects) in Azure space which are deep technical resources.

      @OP: I'd imagine L63 for CSM at Fargo should be decent. If you are CSM at Tier 1 or 2 city then probably L64. No idea on pay at Fargo - check Glassdoor for similar roles may be.
      Sep 12, 2017
    • Microsoft / Sales IVjU16
      The CSM positions in Fargo and Dallas are Azure Direct (non EA/SCE) customer specific.
      Sep 12, 2017
    • Microsoft πr²
      Interesting!
      Sep 13, 2017

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