How do people fee about on call?

Amazon gKoV81
Aug 19, 2018 34 Comments

Not sure what other companies have on call similar to Amazon.

Personally I dislike on call during non office hours. I’m fine with taking some time every few weeks to take a break from normal working and work on some issues, but I do not think I should have to be willing to work for Amazon during the night or weekends. My life does not revolve around Amazon. My teammate told me in Europe they get additional compensation during on call but not sure if that is true.

What do other people think?

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TOP 34 Comments
  • Microsoft Yeeezu
    There should be a follow the sun model where you're on call for 12 hours a day.

    24*7 on call is bull shit and shouldn't be encouraged. It just brings down the morale. And people have life outside of work.
    Aug 19, 2018 8
    • Microsoft Yeeezu
      Site reliability engineers. Google has a whole book on it. You might wanna google it
      Aug 19, 2018
    • Microsoft Badman^_^
      My team has SRE’s but they only work in office hours. Any after hours issue, the things get escalated to devs if it is a sev 0 or 1
      Aug 19, 2018
    • Indeed / Eng WrinklMgee
      Got news for you they aren’t the SREs you are
      Aug 19, 2018
    • Microsoft Badman^_^
      Our SRE’s r dumb and usually outsourced
      Aug 19, 2018
    • Indeed / Eng WrinklMgee
      Ah they just renamed our operations team and called it sre cause they couldn’t recruit developers to do it
      Aug 19, 2018
  • Amazon / Eng onMyWay
    One of the few positives is that I actually factor it in when I’m designing and implementing stuff. “Will this cause me or a team member to get paged at 3am on a Sunday night”. So, I guess my work is far more fault tolerant defensive
    Aug 19, 2018 4
    • That means it's working as intended. If someone else gets all the pain from your poor decisions then there's little reason to improve.
      Aug 19, 2018
    • Amazon / Eng onMyWay
      You’re always going to be more aware when you or someone you know gets affected by your actions. That’s human psychology fam.
      Aug 19, 2018
    • Microsoft Dev2.0
      I wish my old team was like this. I’d get countless calls from PRs other teammates checked-in, so much so that I begged for the day my stuff broke something (instead of always having to deal with others’ stuff breaking). It made me scared anytime I saw a PR go in that I hadn’t looked through.
      Aug 19, 2018
    • Amazon gKoV81
      OP
      My team talks about this sometimes but our org has problems where our customers do not underrated who does what and will cut a sev 2 to the wrong team all the time.
      Aug 19, 2018
  • Avegant / Eng
    Zilla T

    Avegant Eng

    BIO
    Bring Back Hardware Jobs
    Zilla Tmore
    Slave shit
    Aug 19, 2018 0
  • Affirm FnbC43
    The way I see it is a way to pay engineers the same but have them handle additional burden in the guise of "learning more about the overall system."

    This would be agreeable if engineers were paid for being diligent during on-call times.
    Aug 19, 2018 0
  • Nvidia zVEC05
    One of the biggest companies in the world. Pays their employees crap. Won’t hire low cost on-call engineers. All so Jeffy B can be ultra-mega-rich. No thanks.
    Aug 19, 2018 2
    • Amazon 2423
      If you built a system that needs low cost operations folks 24/7 to keep it running you built a shit system and you deserve to feel the pain you caused. It's also likely a reflection on your management.

      Even within Amazon/AWS, most teams have very normal oncall loads.
      Aug 20, 2018
    • Nvidia zVEC05
      I agree. That’s why you shouldn’t build systems like that. But every system occasionally needs a bump or logs pulled. Why bother your main engineers with those trivialities. Hire cheap heads for that & leave your good engineers rested, relaxed, & able to focus on solving real problems. The only reason is to run lean. This makes sense if you’re a start up; it’s just greed/oppression of your workforce when you’re the richest man in the world.
      Aug 20, 2018
  • Amazon / Eng 6’ !Indian
    Sucks and we should be paid overtime when working off hours
    Aug 19, 2018 1
    • Amazon laet
      You are a salaried employee compensated with stock and base pay. Are you saying you would prefer to be hourly paid and fill out a time sheet?
      Aug 20, 2018
  • Amazon bicamerall
    They don't technically pay us for the weekend hours worked. Our salary is 40 hrs/wk based. On call I can work up to 5-10 hours extra. My solution is to not report my time off.
    Aug 19, 2018 0
  • Indeed / Eng WrinklMgee
    Won’t do it
    Aug 19, 2018 0
  • VMware lesbo
    Used to be on call at some company. New company, never on call. One of the best decisions of my life. Would gladly take 50k less but i end up making about 50k more.
    Aug 19, 2018 0
  • Amazon laet
    Who do you think should do it, if not you?
    Aug 20, 2018 4
    • Amazon gKoV81
      OP
      Like I said, I’m fine doing it during work hours but my life does not revolve around Amazon and I do not like doing it during nights or weekends. Amazon should hire people to work during those hours
      Aug 20, 2018
    • Amazon laet
      Who do you think should do it outside work hours? Just fuck customers if something goes wrong outside working hours?

      BTW, read your employment contract, it turns out Amazon did hire somebody to do it: you.
      Aug 20, 2018
    • Indeed / Eng WrinklMgee
      Hire first responders team specifically enforce requirements for responding to issues that can resolve most issues before calling any devs then if that fails call in the engineering managers
      Aug 20, 2018
    • Amazon laet
      I've seen other companies try that, it's a fucking disaster. Developers stop giving a shit about the difficulty of supporting production so they throw crap over the wall to the ops team. The ops team ends up being a horrible place to work so it never has anybody with a clue.

      Just doesn't work.
      Aug 20, 2018
  • Amazon Knglegend
    In Germany you are paid 10% of your hourly rate for being on call and full hourly if you are getting paged (minimum of 2 hours I think too).
    But even then it sucks we all make enough money to not care about this kind of money.
    Aug 20, 2018 0
  • Google liam
    Fine with me. No issues most of the time. And I get an extra $$$ for each shift.
    Aug 20, 2018 0
  • Oracle tvyF51
    Wtf do you mean how do people feel? It’s fucking terrible.
    Aug 19, 2018 0
  • Google ⬜️
    I'll do it for a fee
    Aug 19, 2018 0
  • Vanguard vtoD76
    If you work in Infrastructure support it's tough to not be on-call unfortunately. The idea is to rotate and take turns, but junior people often have to call more senior people anyway depending on the issue, so if you're a senior person you get called all the time anyway.
    Aug 19, 2018 0