How easy is it to find information needed to do job in your company?
I’m an EM at Airbnb. One of the top complaints from my org in team surveys is they have a hard time finding information to do their job effectively. We have lot of tools internally like jira, quip, gdocs, zendesk etc and We ask people to document their work so others can discover it through search. How does ppl in other companies feel about this problem? Is it a problem to you personally or your team as well? Any thoughts to throw more light on the problem? (Tagging few bigger companies )
Amazon is a hit or a miss depending how popular the topic is.
Uber uses stack-overflow enterprise version for Q&As, confluence/Sphinx/phabricator/gdoc for documents, and is building a unified search engine on top of all.
Good to know. Is there any off the shelf tool for this?
I’m not in tech service and not sure how difficult it is to set up tools like these. But you can always drive for better documentation quality within your team, I am an advocate for better documentation :)
If your team is new and mentor+joinee could not sync well, this could happen.
Microsoft is huge, to document cross team information , each product usually has its own wiki pages which in turn link to more wiki pages for sub topics. These pages are discoverable through an internal search page. Within an org or a team, documents are all shared on share point or a teams channel with micro level information like enlist instructions, design decision etc documented in one notes.
What if some of the information is in email lists? Or bug trackers etc? How can you find that? Would you search all the tool?
We use Jive where each department or even team has their own space, and each is responsible for keeping information up to date. Great for onboarding, ongoing tasks, and training. Used like above.
Do you maintain info in a bunch of tools or just in Jive?
Facebook workplace has worked well for me. It can be a time sink but finding groups to post and ask questions, see the latest updates, etc has been surprisingly valuable
We use slack and all teams exist there similar to fb workplace. How comfortable are you asking questions in those groups?
I feel like slack gets too noisy at scale. For a team of 10 it’s fine but for a company of thousands it’s hard to search for things. I used slack at a startup before fb and at ig for a bit. Workplace isn’t really useful for small orgs imo but I’ve found it good for big companies