Inbound at Uber Freight

GrubHub IiBH81
Sep 12 15 Comments

Considering UF is switching offices, they've been going on a massive hiring binge. I have an interview coming up and would like to know how it is working inbound support in UF, if the position is too disposable, how you like your job, etc!

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TOP 15 Comments
  • Oracle
    not_larry

    Oracle

    PRE
    Amazon
    not_larrymore
    Scared me bro. Thought some truck is coming in.
    Sep 12 1
    • GrubHub IiBH81
      OP
      See, I'm already a natural at notifying for incoming shipments.
      Sep 12
  • Amazon lifepro
    Where are UF's offices?
    Sep 12 6
    • Amazon lifepro
      How is UF split across Chi and SF?
      Sep 12
    • GrubHub IiBH81
      OP
      I actually have no idea but I believe CHI office is exclusively UF. They're moving to a huge building (used to be an old Post office) and upsizing most departments so my guess is that whatever the is split now is about to be far heavier on the Chicago side.
      Sep 12
    • Amazon lifepro
      Good luck on your interview!
      Sep 12
    • GrubHub IiBH81
      OP
      Thank you!
      Sep 12
    • Uber Erpsie
      Operations is in CHI and Tech is in SF (mostly)
      Sep 19
  • Uber {Uber}
    I don’t know personally about inbound support but UF as a whole seems like a solid play since it hasn’t experienced major lay offs yet.
    Sep 12 3
    • GrubHub IiBH81
      OP
      True 👆 They are just hiring SO many people that I worry about just getting hired as a number and being more or less disposable. Prove your worth amirite?
      Sep 12
    • Uber / Eng bag
      That’s not the way to think about it liBH81. We are hiring because we have that much important work.
      Sep 12
    • GrubHub IiBH81
      OP
      That's what I want to hear!
      Sep 12
  • Apple
    bleep29

    Apple

    PRE
    Apple, Uber
    bleep29more
    It’s basically a fancy call center in Inbound. The tools provided are not the best, there are bugs all the time and metrics are still expected to be met even when tools are broken. As an inbound agent you’re literally going to be listening to drivers complain about how the account managers/coordinators never call them. Your job will be to escalate their issues to the AM team and basically every time they call back all you can say is you’re waiting on an update from the AM team. I have spoken to AM’s who have told me they don’t speak to drivers unless they absolutely have to, and even then it rarely happens. I don’t know what their metrics are, ops team, but I have walked on those floors and seen them listening to music, playing games, while you walk on the inbound floor and it’s a bunch of robots. They keep track of your activity all day, meaning you go in the bathroom for too long, the lead will have a discussion with you, they see your cell phone out at all, that’s a discussion.
    Oct 4 1
    • Apple
      bleep29

      Apple

      PRE
      Apple, Uber
      bleep29more
      I will say, It’s an easy way to get into Uber, you stick through it for six months, don’t complain, do your job, and you can apply for other roles.
      Oct 4