Instagram Account Shutdown

New / Mktg
MD626

New Mktg

BIO
Brand Manager in the cannabis sector
MD626more
Oct 3, 2018 11 Comments

We had a clean and very tasteful Instagram account of almost 35k followers get disabled for "violating community guidelines". We are a fully compliant and California state licensed cannabis vape pen brand and everyone thinks we went out of business. It's actually quite the opposite, we are operating legally and need to let our community know. Does anyone have any connections to a real FB or IG team member that can help us get our account back? Thanks in advanced to the kind person that can help a small business here.

Instagram Account Shutdown
A screenshot of our aesthetic. We made sure to not be offensive or exploitive in our imagery.

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TOP 11 Comments
  • Rally Health D4dg4Ab
    > Women in Tech
    Oct 3, 2018 0
  • Cisco Djauqbs
    Marketing to kids?
    Oct 3, 2018 0
  • I've had social clients in the cbd realm that have similar issues, fb doesn't allow the promotion of product, lifestyle, use - it might behoove you to have an alternative approach in how the business is presented
    Oct 3, 2018 0
  • VMware / Eng Eeeeeek
    Are you sure you weren’t just botting? That’s a TOS violation.
    Oct 3, 2018 1
    • New / Mktg
      MD626

      New Mktg

      BIO
      Brand Manager in the cannabis sector
      MD626more
      OP
      Thank you. Yes, sure no botting. Our account has always been maintained by a couple of humans.
      Oct 3, 2018
  • Oath Smugpug
    Raise a ticket. They will look into it and reactivate. It was probably deactivated by an untrained contractor. FB has outsourced all such work to 3rd party companies.
    Oct 3, 2018 1
    • New / Mktg
      MD626

      New Mktg

      BIO
      Brand Manager in the cannabis sector
      MD626more
      OP
      Thank you, we’ve submitted appeals through the app about a dozen times. So now seeing if we can reach a real team member.
      Oct 3, 2018
  • New EVlp62
    Y is this post on blind
    Oct 3, 2018 0
  • Microsoft richardhea
    You are still distributing a schedule I substance which is illegal in the USA. For a change, FB got something right.
    🍆
    Oct 3, 2018 0
  • New / Mktg
    MD626

    New Mktg

    BIO
    Brand Manager in the cannabis sector
    MD626more
    OP
    Hopefully not :/ There other brands out there that have a way more juvenile approach. Our demographic starts at 25.
    Oct 3, 2018 0
  • Microsoft Hottie4u
    Good riddance
    Oct 3, 2018 0