Intuit tricks customers??

Credit Karma MmWT57
Apr 29 84 Comments

What do you guys in Fintech or ppl with a paid/free version of a product think about turbo tax purposefully making it difficult for users to find the free version of their product? A part of me thinks this is just standard business practices, but another part of me feels like intuit screwed over low income individuals on purpose for profit. Thoughts?

https://www.propublica.org/article/turbotax-just-tricked-you-into-paying-to-file-your-taxes

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TOP 84 Comments
  • Google ywc4oC
    They also lobbied against simplifying tax filing systems and free, government filing options.

    They exist to solve a problem that they have exacerbated 😂
    Apr 298
    • Affirm !29
      Jesus. Link?
      Apr 29
    • PayPal SbLV02
      You trust the government to file your taxes?
      Apr 29
    • Google rtscvjfsth
      Most* people only need to enter their W2s, which are already reported to IRS anyway, and only take standard deductions. So it should really be just as simple as clicking a button to file. What Intuit did was to lobby against this. Which makes filling a PITA.

      * IIRC around 80%. (citations needed)
      Apr 29
    • Amazon Benny Lava
      The government knows how much to charge you but wants you to do it again and penalize you for mistakes already.
      May 3
    • Capital One Drake
      Yeah this makes me mad. Knowing this alone crosses them off my list of wanting to work for them
      May 6
    • Nvidia zVEC05
      I seem to remember republicans tried to simplify the tax system, post card tax return was the promise. But then everyone (right & left) complained because we want a complicated system. We want to charge people who make more higher rates, we want all sorts of carve-outs & exemptions that we like.
      May 6
    • WB Games diebsos
      This was the nail in the coffin for me.
      May 6
  • Amazon CrVc26
    Why do you think it’s a bad business practice?
    Apr 2920
    • Facebook Janitorque
      Affirm, while you're eating popcorn, maybe you could ponder over how to sell some subprime loans at usurious rates and with incomprehensible terms to America's poor.
      Apr 29
    • Amazon zmrR08
      Covfefe truly drinking the FB Koolaid if he thinks the enterprise licenses were revoked because of a FaceTime bug? Lol.
      Apr 29
    • Uber lost a $B
      Because it blew up in their face?
      Apr 29
    • Facebook 2Blind4U
      If you piss off enough people then Congress can just direct the irs to do your taxes automatically or offer a totally free service. Their whole business model is one law away from being totally destroyed.
      Apr 29
    • Facebook 2Blind4U
      Also at least FB tries to improve and wants to take a moral stance. Whether it ends up happening in practice is another thing, but it is not because some type of nefarious deception. Apple doesn't do anything but sell expensive premium products to the world's elite and pretends it cares about the common person. Well that is if the common person can pay for their critical product otherwise they don't give a shit.
      Apr 29
    • Intel Who.Dis
      ^Am I wrong to think that your business model is just one law away from totally destroyed?
      May 6
    • Nvidia jim32
      Lol on giving fb credit just for trying. First of all it's nonsense, and secondly fb failed to address issues over and over again.
      May 6
    • Intel Who.Dis
      Uhh, did you listen to F8? Obviously, FB is a company built on privacy for the common person.
      May 6
    • No one needs liberal snowflakes at FB attempting to define morality. FB is more facist than any dictator that's walked this earth. And they've convinced their young employees that it is righteous. Or perhaps it's the young employees driving policy. Either way, no one needs FB defining speech..
      May 6
    • Nvidia jim32
      Still waiting for the "clear history" feature from fb promised during last year's f8..
      May 6
  • Affirm !29
    It’s both bad and normal behavior.
    Apr 290
  • Amazon !RightALot
    This is on-brand for Intuit. Dishonest company.
    Apr 290
  • Pandora xorba
    Lol this post quickly turned into a mess. Chill guys! All of our hands are dirty. Corporate America is built on extracting profits from customer at any cost, no matter how society gets affected by it. You want a lifestyle, you want to get paid? Unfortunately that’s how businesses which employee you work. You want to feel good? Help somebody in need. No company is saint that’s why all of them have those slides which brainwash new joiners.
    Apr 298
    • TripAdvisor hFPC60
      Totally disagree. You drank a big glass of cycicism for breakfast.

      A lot of companies have values (morals?) that don't involve sucking the consumer dry for in quarter profits. Sure this might be to deliver the long term value of driving profits. But is that so bad? But maximizing value of traffic is an entirely different ball game from a financial company out to offer assistance to consumers and then trick them into something paid that should be free.
      Apr 29
    • Pandora xorba
      Sure, there will be companies which will have morals and will actually uphold them. But they are in minority. And no I did not drink a big glass of cynicism, have just worked in the industry long enough to know the reality. Few bad quarters and best of the leaders get replaced with folks who can ring the register.
      Apr 29
    • Capital One Drake
      I think this is changing. While I don't doubt your experience, that was also in the past. In the future, I think good ethics and doing the right thing for the long term will retain the most customers.
      May 6
    • Unity OO👁OO
      Finally someone who actually gets it! Why aren't there more people like you? How does the majority of people not understand this!

      Lol @ the person thinking this is old and is changing. Yeah, suddenly in *your* era business becomes all about ethics and not Q-on-Q profits. The only thing that is changing is improving the perception for the gullibles.
      May 6
    • Capital One Drake
      I'm not a guy, and I didn't say it wouldn't be for profit. I think things are changing not because companies have better people but because consumers are demanding more transparency and ethics from companies with reputation being more at stake, and online everything is about reputation.
      May 7
    • Unity OO👁OO
      Sorry about referring to you as a guy. I edited my comment.

      As for the rest, I still strongly disagree. Companies will keep finding ways to fees customers superficial values while maintaining their age-old ethos of profit above all. Things are not changing. Things are as awful, but they just now have a new layer of paint.
      May 7
    • Convoy XWIF21
      I tend to agree that the past is not worse than now. There were moral orgs in the past. They are however usually painted as bad by the current culture to create a “false” sense of progression.
      May 8
    • Capital One Drake
      I'm not sure if that's true. With the spread of information thanks to the internet, studies have been show transparency and sustainability are actually profitable traits a business can have.
      May 11
  • Google uzaname
    Intuit is the new Comcast. Nobody likes, everyone uses it, most will jump ship if there is a viable alternative.
    Apr 294
    • LinkedIn ask_tools
      There *are* viable alternative. FreeTaxUSA, H&R Block and Taxcut are nearly identical in what features they support and should all be adequate for a majority of tax situations.
      Apr 29
    • Amazon cec7iw
      HR Block can do the same things
      Apr 29
    • Intel EMIT14
      Confirm H&R Block does same
      May 6
    • Convoy XWIF21
      Is hr block less expenses?
      May 8
  • Hi, I’m Ariana, one of the ProPublica reporters working on this series. We’d love to hear from you if you know more about how this system was built and treated internally. We’d also love to learn more about what it’s like to work in the tax prep industry, in customer service roles and beyond. https://www.propublica.org/getinvolved/have-you-worked-for-intuit-turbotax-or-another-tax-prep-company
    May 12
    • Unity OO👁OO
      Thank you for your work! ProPublica is one of the few respectable investigative orgs out there these days. Keep up the good work. Very proud of you!
      May 6
    • Flagged by the community.

  • Zillow Group leetax0r
    shit company that is the perfect embodiment of regulatory capture. if you work for this company you should reevaluate your life choices.
    Apr 290
  • Pandora xorba
    Which company doesn’t ?
    Apr 293
    • Facebook FastFinger
      Facebook doesn't charge you for taxes.
      Apr 30
    • EA ☕️
      Yeah but fb does take away my soul and convert it into likes
      May 6
    • Microsoft FUPM
      They just sell you to the highest bidder
      May 7
  • TripAdvisor hFPC60
    I don't like intuit lately. Mint also with the guise of helping you make financially smart decisions pushes poor credit offers down your throat. I feel like intuit is praying on the ignorant/uneducated who turn to them for advice and find profiteering.
    Apr 291
    • Affirm !29
      If nothing else their UX is now garbage because 99% of the screen real estate is taken up by those offers
      Apr 29
  • PayPal Kkr15
    Bad all the way.
    Apr 290
  • Amazon Deaf Bezos
    Most evil company out there. I imported my tax info from them and then used tax slayer to file it via cut paste in under 20 bucks. F intuit.
    Apr 291
    • Capital One Drake
      Why don't most people just do that?Agreed sentiment
      May 6
  • Amazon Benny Lava
    Low income individual has lots of options other than Turbo Tax.

    There's always credit karma too.
    May 31
    • DocuSign eSign Guru
      I used Credit Karma this year even with my itemized deductions and schedule C - totally free.
      May 6
  • Free for < 66k per year who the fk on here makes less than 66k
    May 60
  • IBM VKRx46
    Long time turbo tax customer - heard about freetaxusa.com on reddit.. WOW!! I'll never go back to TT! FTUSA is that good!

    And of course - free. They also have live support and audit protection for $7!! Yes - seven dollars! The same thing I was paying TT like $100 for!
    May 60
  • Amazon Deaf Bezos
    And none of the coupons work on turbo tax as well. So it's complete garbage.
    Apr 290
  • Microsoft FUPM
    Hey OP do you like to get paid? Your company sells products and services, free shit doesn't pay your salary and bonuses.
    May 70
  • Nvidia zVEC05
    This is idiotic. There are several free filing options by the IRS. All it takes is a 2 second internet search.

    Also can we stop pushing the fantasy that the IRS would build their own competing system if not for the lobbying effort? Has anyone used a government website: healthcare.gov for example, they’re beyond terrible!
    May 65
    • Intel Hunting
      But the govt does keep track of all the tax data...so their backend is strong.
      May 6
    • Nvidia zVEC05
      That just means their database doesn’t lose data that’s written & accessed roughly once a year. That’s not difficult.
      May 6
    • Intel Hunting
      How about SSN? Thats impressive too.
      May 6
    • Google XYADhn
      Did you actually read it? No, there aren't a lot of options for low income people. They were preying on low-income people.
      May 6
    • Nvidia zVEC05
      Google “IRS Free file” there are several options. Intuit offers a great service that carries forward accounts & values year to year. No one is being preyed upon. If you can’t afford turbo tax, are too lazy to do them yourself, & too stupid to google alternatives, that’s on you.
      May 6
  • LimeBike btx24s
    I imported data from broker accounts and the digits length not supported since it is too large. This is already duplex version!
    May 63
    • Tableau YwcI06
      Limebike lobbies Congress the have more hills installed in cities just so they can sell more ebike time! At least that's what I read somewhere.
      May 6
    • Amazon Deaf Bezos
      That makes you 3. I already know two other dumb guys in Tableau 😅😂
      May 6
    • Tableau YwcI06
      Sure, but I'm at least two dumbs worth of guys, so let's call it four.
      May 6
  • Intuit dudemanguy
    To be fair intuit has like 4 or 5 commercials where the only word in the whole script is the word "free"
    May 61
    • Tableau fD9mwy
      How is that fair if they hide the link and don't let Google index it so poor people can't utilize it?
      May 6
  • F5 Networks Heylu
    I smell class action lawsuit
    May 60
  • Autodesk NewBoo
    Intuit especially TurboTax has so many dark patterns in their software. if you're clueless about your taxes, 100% you'll pay way more than you should.
    May 60
  • They bumped me to unnecessary $200 program. I called them after filibg and they refunded my money.
    May 60
  • Cognizant uxbdr
    Those mother tickets get you started and at end they give you small checked box option that charges your cc extra I didn’t notice it for two years that those scumbags where charging my card once a year for something I never agreed to
    May 60
  • VMware vSell
    It's a shit company in a shitty market (Tax software, REAL innovation there). Hope the competitors drive them out of business.
    May 61
    • SurveyMonkey sticks
      They aren't just in tax software. That's just a piece of their business. Intuit is a fin-tech company.
      May 6
  • SurveyMonkey sticks
    One of the issues I have with TurboTax is their pay walls for everything. Once I get to a point, they make me upgrade even though I can walk through the process without needing the softwares help.
    May 60

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