"So those customer complaints gives him front-line insights. If all of his data say one thing and a few customers say something else, he believes the customers.
"The thing I have noticed is when the anecdotes and the data disagree, the anecdotes are usually right. There's something wrong with the way you are measuring it," he explained.
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"So those customer complaints gives him front-line insights. If all of his data say one thing and a few customers say something else, he believes the customers.
"The thing I have noticed is when the anecdotes and the data disagree, the anecdotes are usually right. There's something wrong with the way you are measuring it," he explained.