My whole family was banned from AirBnB..

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uedC03

New

BIO
I like long beaches on the walk.
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Jun 8 56 Comments

Wtf is up with AirBNB?

My mom, sister, and her fiance were all banned from AirBnB without ever using it.

My mom tried to use it for the first time and as she was purchasing a place, she was given a technical error screen. She then got an email saying she was banned and this was final and there was no obligation to tell her why.

My sister then tried, and same story. Her fiance tried, same thing. I finally tried and even I was banned.

I've used it quite a bit before and have only had good reviews. AirBnB wont tell us anything.

WTF kind of scam are they running?

After this experience I am glad cities are cracking down on them. Ive read elsewhere that others experience it too with the same bs response.

I will gladly use a hotel from now on. Theres not much of a diff in prices anyway. Atleast hotels cant (or at the very minimum dont) ban my whole family without some type of reason.

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TOP 56 Comments
  • Twitter Oomnj
    Hotels are 100x better for all kinds of travel. For extended vacations - get a vacation house instead of an Airbnb. Dunno why people use them
    Jun 8 7
    • LinkedIn AreyouIN
      Disagree
      Jun 8
    • Facebook newsfeed
      Totally agree. Used to be dirt cheap, now it's as expensive as a hotel room for the nice one.

      For the crappy and dirty one, go get the hostel, at least they are setting the right expectation.
      Jun 8
    • Google / Eng g3doc
      Lol "100x better"? Did you know that Airbnb is worth more than Twitter? You probably think Twitter is "100x better" than Facebook
      Jun 8
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      Worth more than twitter doesn't make it better than hotels.
      Jun 8
    • Airbnb / Eng qwdtfvka
      To get vacation houses? Lol
      Jun 9
    • Twitter Oomnj
      Yeah - Hyatt and similar groups have great offerings for vacation homes, so does Amex
      Jun 9
    • Airbnb / Eng qwdtfvka
      Nice
      Jun 9
  • Google / Eng g3doc
    If you and your family suck as much as this post you wrote, I'd ban you all too.
    Jun 8 8
    • New drakes
      Airbnb 🃏 spotted
      Jun 8
    • Google / Eng g3doc
      I don't work for or care about Airbnb, but calling Airbnb a scam or Ponzi scheme is just as illogical as supposedly an entire family getting banned for no reason. I suspect there is stuff that OP is not sharing. In any case, like I said this post sucks
      Jun 8
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      Then why post on it?
      Jun 8
    • Google / Eng g3doc
      Lol, because this is a public forum? You asked for feedback and here it is
      Jun 8
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      I tagged AirBNB not Google. Your opinion is worthless to me. Have a nice day 😉
      Jun 8
    • Google / Eng g3doc
      And there you have it -- I can see why you would get banned from a platform
      Jun 8
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      Yes, and again, refer to my previous post.
      Jun 8
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
      uedC03more
      OP
      Btw, I can like my own posts too 😉
      Jun 8
  • Comcast G0ku
    I can make an educated guess about what happened.

    2-3 years ago, airbnb acquired a stealth mode online security startup called trooly

    They used to look at people’s online data and identities to assign them a “trust score”

    Its possible that one of your family members has a bad online reputation. It could also be the case of a stolen identity
    Jun 8 3
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      Hmm interesting, I will have to look into that a bit more. The lack of support airbnb is what is so frustrating though.
      Jun 8
    • Comcast / Eng Eyla63
      The lack of support is a big clue that this is related to anti-abuse or anti-fraud. Companies aren't eager to give the fraudsters clues on how to circumvent their algorithms. It's an arms race.
      Jun 8
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      Nah, this is their standard procedure
      Jun 8
  • OCHIN #IAmGary
    Screenshots?
    Jun 8 3
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      heres my email
      Jun 8
    • OCHIN #IAmGary
      Wow, OP delivers. And they’ve never used it before? I wonder if it’s a name mixup with some crappy people who should be banned. That sucks.
      Jun 8
    • Amazon Bill.
      Love how "we are not obligated to provide an explanation for the action taken against your account."

      That is true, but it is a courtesy to a customer to understand why. Especially in a case like this one where there appears to be some kind of error, but without a reason you have no way to correct or defend yourself if you so use the service and someone makes a false statement.
      Jun 8
  • Oracle vHuO36
    If I were you, I’d be worried next time I go board a plane...
    Jun 8 0
  • New drakes
    Airbnb is going to the dogs. Customer support is given by super host who always has hosts interests in mind
    Jun 8 0
  • Oracle not_larry
    How’s that a ponzi scheme?
    Jun 8 1
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      Changed to scam.
      Jun 8
  • Expedia heresJonny
    You don’t seem to understand the definition of a scam. As to why you’re banned-could be a glitch or someone has a bad ml model evaluating potential troublemakers
    Jun 8 11
    • Expedia heresJonny
      Scam: noun, a dishonest scheme, fraud
      Verb: swindle
      Do you want the definition for swindle to or can you manage to google that yourself?
      Jun 8
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      Wow, you're so smart, no wonder you work at expedia 😁
      Jun 8
    • Booking.com f@ke_news
      Yep. when I was in booking.com I've seen multiple fcuk ups because of crap ML models
      Jun 9
    • Google / Eng g3doc
      Lol here's to hoping OP and his family also get banned from Blind too. What a dick
      Jun 9
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      Lol quit crying. Yes I know you're the victim.
      Jun 9
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      "If you and your family suck as much as this post you wrote, I'd ban you all too." - you

      "What a dick" - also you

      Sorry if I've hurt your feelings, trolls aren't welcome.
      Jun 9
    • Google / Eng g3doc
      u mad bro? 😂
      Jun 9
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      Im so mad! 🤬🤬🤬🤬🤬
      Jun 9
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      grr
      Jun 9
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      bleep blip bleep
      Jun 9
  • Salesforce op
    Give VRBO.com a try
    Jun 8 1
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      We ended up using that, thank you for the suggestion!
      Jun 8
  • Booking.com f@ke_news
    Check where is the next event that their CEO is going to, go there and make a complain in front of the audience. Recently that approach seems to get a lot of attention.
    Jun 8 1
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      Lol, im not that dedicated .
      Jun 8
  • Facebook QdeD76
    Yeah someone in your family has been flagged by backend 3rd party identity verification Airbnb uses. Any criminal history, fraud case, stolen identity?
    Jun 9 0
  • Facebook public2
    Well they did something wrong, it's not like Airbnb doesn't want customers.
    Jun 8 0
  • Airbnb / Eng qwdtfvka
    Yep totally a scam
    Jun 9 6
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      I spoke with a friend who works there, she said this is happening often.
      Jun 9
    • Airbnb / Eng qwdtfvka
      They’re automatic anti-fraud measures
      Jun 9
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      Do you know why there isn't a channel to go through to challenge it?
      Jun 9
    • Airbnb / Eng qwdtfvka
      There ostensibly is one. Not familiar with that though, sorry
      Jun 9
    • New
      uedC03

      New

      BIO
      I like long beaches on the walk.
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      OP
      no problem, thank you for the help!
      Jun 9
    • Airbnb / Eng qwdtfvka
      I will check when I’m in the office tomorrow and DM you. Sorry for the bad experience.
      Jun 9
  • New nope |
    Yeah it's likely the initial person was flagged for something and then everyone else was flagged because they were trying to create accounts from the same computer or IP address or for the same house. Companies don't share information because people can sue them based on the reason. Give no reason and there's no ammo.
    Jun 11 1
    • Airbnb / Eng trgcbi
      Accurate
      Jun 11

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