Seriously Airbnb?

New / Eng TTNT
Dec 5, 2018 23 Comments

I haven’t logged into my account for a year and since then I have moved to a new country.

- My phone nr has changed
- My credit card nr has changed

I still remember my password, my email, and everything else that should verify that this is my fucking account.

But to be able to verify my new device I have to have access to both my old phone nr and my old credit card nr.

And I can’t contact support through my account before I have verified this information.

================

EDIT: Sent a private message to the Facebook page and they gave me access to the account in 5 minutes!

Seriously Airbnb? I guess you’re all good and an attractive workplace for a reason!

^^^^^^^^^^^^^^^^^^^^^^^

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TOP 23 Comments
  • Airbnb jhevsuhehd
    @OP There's a link in that modal that says "I need help", you can fill that out and get unblocked within a few hours. Does that not work for you?
    Dec 5, 2018 11
    • Airbnb jhevsuhehd
      I guess the content around this is not great, it should say that you should guess if you don't have access to the information anymore.
      Dec 5, 2018
    • New / Eng TTNT
      OP
      Thanks!! I’ll try it out :)
      Dec 5, 2018
    • New / Eng TTNT
      OP
      Private messages the FB group and got instant help. Airbnb rocks!
      Dec 5, 2018
    • Airbnb IdpK38
      “I guess you’re all good and an attractive workplace for a reason!”

      Let’s not go that far.
      Dec 5, 2018
    • New / Eng TTNT
      OP
      Ahaha what do you mean? I’ve heard from many people (who doesn’t work at Airbnb) that Airbnb is a good place to work - is that not true?
      Dec 5, 2018
  • This comment was deleted by original commenter.

    • New / Eng TTNT
      OP
      Good idea. So I have to create a new email so I can then create a new account and lose the reviews I’ve had on my account!
      Dec 5, 2018
    • ^ this
      Dec 5, 2018
  • Groupon GoGrpn
    Hello everyone! How are you doing today?
    Dec 5, 2018 1
    • New / Eng TTNT
      OP
      😂😂
      Dec 5, 2018
  • Airbnb a4mt1v
    Is why I won’t use the product: shit show all around.
    Dec 5, 2018 0
  • Amazon / Eng IAmJob
    Had a similar issue that caused my account to be inaccessible. Decided to book a hotel instead of dealing with the shitty customer experience.
    Dec 5, 2018 0
  • Facebook / Eng
    B13captain

    Facebook Eng

    BIO
    New grad with 10yoe
    B13captainmore
    Nice try, Airbnb ops recruiting
    Dec 5, 2018 0
  • Airbnb IdpK38
    What’s a nr?
    Dec 5, 2018 3