Seriously Airbnb?

New / EngTTNT
Dec 5, 2018 24 Comments

I haven’t logged into my account for a year and since then I have moved to a new country.

- My phone nr has changed
- My credit card nr has changed

I still remember my password, my email, and everything else that should verify that this is my fucking account.

But to be able to verify my new device I have to have access to both my old phone nr and my old credit card nr.

And I can’t contact support through my account before I have verified this information.

================

EDIT: Sent a private message to the Facebook page and they gave me access to the account in 5 minutes!

Seriously Airbnb? I guess you’re all good and an attractive workplace for a reason!

^^^^^^^^^^^^^^^^^^^^^^^

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TOP 24 Comments
  • Airbnb jhevsuhehd
    @OP There's a link in that modal that says "I need help", you can fill that out and get unblocked within a few hours. Does that not work for you?
    Dec 5, 201811
    • New / EngTTNT
      OP
      The blue link requires me to have access to the credit card.
      Dec 5, 2018
    • Airbnb jhevsuhehd
      The bottom blue link should work, that's what i was referring to. Just write anything into the form, describe your situation, etc
      Dec 5, 2018
    • New / EngTTNT
      OP
      That link takes me to a page where I first need to verify: name, phone, credit card - before getting to the next step.
      Dec 5, 2018
    • Airbnb jhevsuhehd
      FWIW - If it's not clear that's what you're supposed to click in this situation, there's a real trade-off: make it prominent and everyone requests manual support, even when they do have phone access, or make it a less obvious link and some people miss it. Generally it costs us far more in wasted customer time when it's prominent.
      Dec 5, 2018
    • Airbnb jhevsuhehd
      Ah got it. Just fill it out, even if you don't know the correct information, or guess, etc. Getting it wrong enough times will trigger someone to help you.
      Dec 5, 2018
    • Airbnb jhevsuhehd
      I guess the content around this is not great, it should say that you should guess if you don't have access to the information anymore.
      Dec 5, 2018
    • New / EngTTNT
      OP
      Thanks!! I’ll try it out :)
      Dec 5, 2018
    • New / EngTTNT
      OP
      Private messages the FB group and got instant help. Airbnb rocks!
      Dec 5, 2018
    • Airbnb IdpK38
      “I guess you’re all good and an attractive workplace for a reason!”

      Let’s not go that far.
      Dec 5, 2018
    • New / EngTTNT
      OP
      Ahaha what do you mean? I’ve heard from many people (who doesn’t work at Airbnb) that Airbnb is a good place to work - is that not true?
      Dec 5, 2018
  • Airbnb / Eng
    ☎️ phone

    AirbnbEng

    PRE
    500 Startups, 500 Startups
    BIO
    Profile info will remain private in company channels
    ☎️ phonemore
    Create a new account
    Dec 5, 20182
    • New / EngTTNT
      OP
      Good idea. So I have to create a new email so I can then create a new account and lose the reviews I’ve had on my account!
      Dec 5, 2018
    • ^ this
      Dec 5, 2018
  • Groupon GoGrpn
    Hello everyone! How are you doing today?
    Dec 5, 20181
    • New / EngTTNT
      OP
      😂😂
      Dec 5, 2018
  • Airbnb a4mt1v
    Is why I won’t use the product: shit show all around.
    Dec 5, 20180
  • Amazon / EngIAmJob
    Had a similar issue that caused my account to be inaccessible. Decided to book a hotel instead of dealing with the shitty customer experience.
    Dec 5, 20180
  • Facebook / Eng
    B13captain

    FacebookEng

    BIO
    New grad with 10yoe
    B13captainmore
    Nice try, Airbnb ops recruiting
    Dec 5, 20180
  • Airbnb IdpK38
    What’s a nr?
    Dec 5, 20183

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