Shady Uber tactics

Microsoft
Tier 1

Microsoft

BIO
#1 in Prestige
Tier 1more
May 31 10 Comments

Uber Platinum Customer here.

I placed an order with Uber eats, the delivery partner never came to my door or even attempted to contact me about any possible issue, despite the instructions left in the order.

I was told by Uber “priority support” that this was too bad and there were “no refunds”. After wasting about 20min of my time, I was told I would get a refund.

Great, but then I also had no dinner. And the restaurant had now closed.

The refund never showed up.

So I sent a support request asking about the refund.

Apparently Uber thinks it is okay to promise a refund, and since I spend so much with Uber, hope that I don’t notice the transaction wasn’t refunded on my statement.

Shady Uber tactics
Uber thinking it can scam me out of my refund

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TOP 10 Comments
  • Wells Fargo / Product bramage
    I’m pretty sure Uber isn’t that concerned about scamming you out of 30 dollars worth of food dude.
    May 31 1
    • Microsoft
      Tier 1

      Microsoft

      BIO
      #1 in Prestige
      Tier 1more
      OP
      If they do that systematically they would stand to gain a substantial amount of money.
      May 31
  • Airbnb nbhnc
    All the food delivery companies do this crap
    May 31 0
  • Facebook public2
    Give them a break, they don't make any money. Cannot expect great service from a charity.
    May 31 2
    • Microsoft
      Tier 1

      Microsoft

      BIO
      #1 in Prestige
      Tier 1more
      OP
      They make a marginal profit
      May 31
    • Facebook public2
      No they don't. Their core business is margin negative (according to Wednesday's earnings).
      May 31
  • Amazon / Eng 1099-B
    Pretty much the same thing happened with me and Amazon restaurants. Had to call them and later about refund.
    May 31 0
  • Rubrik PartyStick
    Had a similar thing happen to me. Ordered a pizza and a wrong, cheaper one showed up. They refused to refund and offered $5 Uber bucks and asked me to sort it out with the restaurant.
    May 31 0
  • F5 Networks / Eng <-
    Use Grubhub. I was a big fan of Eat24 and GrubHub is maintaining the same quality/support after they acquired Eat24
    May 31 0
  • AT&T / Eng
    DDM2K

    AT&T Eng

    PRE
    Optum, Windstream, AT&T, Verizon
    DDM2Kmore
    This P2P “don’t shoot the messenger” model is fucking stupid because you have no real recourse.
    May 31 0

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