Shady business practices

Microsoft
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May 11 24 Comments

I just found out recently that DoorDash steals tips from their drivers by using them to subsidize the driver's payment. How is this even legal? I'm appalled that I've been accidentally subsidizing DoorDash instead of having all of that money go towards the person actually providing the service. Cash tips only for me from now on.

What shady business practices from your company should consumers be aware of?

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TOP 24 Comments
  • F5 Networks RRA
    Fuck DoorDash.
    May 11 0
  • Salesforce / Eng
    Ra’salGhul

    Salesforce Eng

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    Ra’salGhulmore
    Thanks to their awesome customer support, I deleted my accounts
    May 11 1
    • Thermo Fisher / Sales zeussical
      I did the same thing. I’m actually surprised they are still in business.
      May 11
  • New / Product xzUE84
    Lol DoorDash also posts restaurant menus without their permission to make it look like there is more options
    May 11 0
  • Yes, it’s true. DoorDash takes a cut of your tip to the driver.

    UberEats gives 100% of the tip to the driver.
    May 11 2
    • DoorDash ajlX64
      No we don’t. DoorDash keeps zero % of the tips. You guys are all forgetting that most people don’t tip, in those instances, DoorDash has to contribute a lot more to the pay to make drivers whole.
      May 12
    • Microsoft
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      OP
      It's shady because the customer assumes the tip 100% goes to the driver on top of whatever DoorDash pays them.

      They charge the customer a service fee, a delivery fee, and upcharge on the menu items. If a customer tips, they use the tip to pay the driver, while pocketing the other fees. So, yes, in effect, DoorDash is stealing tips.

      The fact that they are not upfront about this to the customer, is extremely shady. Why should my tip go to subsidize DoorDash instead of going 100% to the driver?

      The driver never sees any of the tip unless it's over a certain amount. Shady.
      May 12
  • Thermo Fisher / Sales zeussical
    I honestly don’t know how DoorDash is still a going concern. They are a super shitty company from a customer perspective.
    May 11 0
  • Salesforce CapHaddock
    Also, they inflate the menu prices for a lot of restaurants.
    May 11 4
    • DoorDash ayU68hq
      What is the source of your information? We don't do it since the last 2 years at least.
      May 12
    • I checked a single restaurant just now and the doordash menu prices are higher than the restaurant’s menu. So, you are still doing it. Check your own information source.
      May 12
    • eBay
      seat

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      Prices are set by the restaurants. Some restaurants up the prices to offset the commission costs. So blame the restaurants/menu creators
      May 12
    • Salesforce CapHaddock
      ^ not that I know of. I have called a few restaurants to ask why their DD menu prices are higher. They said DD controls the prices on their app.
      May 12
  • Facebook public2
    So you are upset they operate like a restaurant?
    May 11 10
    • Facebook public2
      No, please do share. Tip pooling is absolutely legal in California. If not please lmk asap as I need to make some business changes lol
      May 12
    • Thermo Fisher / Sales zeussical
      You said employers take tips from employees which is not true. There is tip pooling but only among those in the “chain of service” and managers can’t partake in the tip pool.
      May 12
    • Facebook public2
      Ok, sure again fine to nit pick. Employers can/do take tips from employees and share among chain of service, or in other words exactly what I said above lol. Thanks for clarifying.
      May 12
    • Thermo Fisher / Sales zeussical
      Lol, not at all. You said restaurants steal like DoorDash does. DoorDash steals tips and restaurants can’t legally do that. 100% of the tips goes back to employees. Please don’t be so thick.
      May 12
    • Facebook public2
      Restaurants do steal (imho) but it's not against the law. The point was doordash can do the same. See links above explaining the law. I agree it's theft but it's not according to the law. Is that not also what you keep saying lol.
      May 12