Telecom is not about engineering...

T-Mobile FWSn9E
Jun 27 9 Comments

IS there anyone on blind who isn't an engineer who is working in this industry that can give us insight about what they do on the daily? Anyone from Marketing, Sales, Ops, Retail? How are things? How's your TC?

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TOP 9 Comments
  • MetroPCS Communications / Mktg blindmetro
    I'm in field marketing. Been with the company for 10 years on the metro side. At this moment we are going through a transition of TMO bringing us truly under their org and mimicking the way they do things. TC is about 110k in a major market. We manage everything from local sponsorships to dealer marketing, digital, experiential, etc. OOH and Radio are being taken away and moved totally under corporate. Also, still waiting for the merger to see how everything shakes out but we've heard in the future we will be responsible for multiple brands in the field.
    Jun 29 0
  • T-Mobile
    gogogo05

    T-Mobile

    BIO
    Sr Program Manager
    gogogo05more
    🙋🏻‍♀️ I can!

    I work in ops, been with the company for 8.5 years with 5.5 of those in ops. TC is $137/yr.

    My current day to day is a little skewed, as I’m working on integration which has been a beast of a project. Prior to working on that, I was focused on transformational projects - launching new systems for our customers, creating process efficiencies for our sales teams, etc.
    Jun 28 0
  • Charter ONCC31
    Processes are broken. Procedures are tedious. Customer service is out the window. The customer is the ball and the employee is the bat. It’s someone else’s job to find it if we are lucky enough to hit it.
    Jun 28 0
  • CenturyLink kIde11
    I was in ops doing sales support at CTL last year. Service management stuff. 106 base, 10% bonus. Work from home. Easy work probably 30 hours/week.
    Jun 28 0
  • Verizon / Cust. Srv.
    IMUX76

    Verizon Cust. Srv.

    BIO
    Currently a global tech master troubleshooting software & hardware at the network level for Apple, Samsung an Google devices
    IMUX76more
    Do you work from home ? @DDM2K
    We gave up the shift diff when home Based was presented so yeah 10% loss is tough but hey it’s working at home
    Jun 30 1
    • AT&T / Eng
      DDM2K

      AT&T Eng

      PRE
      Optum, Windstream, AT&T, Verizon
      DDM2Kmore
      We are allowed to work from home 1 day per week. And if we work an evening shift, the shift diff is still paid.

      Not sure about full time WFH assignments as there aren’t any in our department (yet?). I have seen some jobs Verizon advertised as work from home right off the bat, in the job description. They were customer care, shift differential wasn’t specified.
      Jun 30
  • Verizon / Cust. Srv.
    IMUX76

    Verizon Cust. Srv.

    BIO
    Currently a global tech master troubleshooting software & hardware at the network level for Apple, Samsung an Google devices
    IMUX76more
    Yeah we have a new CEO and Verizon 2.0 begins so the HBA /wfh is full-time and there’s only a pay adjustment if you work Sunday either normal shift or overtime both pay specific % more on Sunday.
    Jul 1 0
  • AT&T / Eng
    DDM2K

    AT&T Eng

    PRE
    Optum, Windstream, AT&T, Verizon
    DDM2Kmore
    My title says engineer because.... my title says engineer! But I’m not a SWE, I’m not a “planning” or design engineer. I am an engineer in repair.

    I am hourly, I make $43/hr, eligible for OT, 2.0x above 50 hours. It’s cyclical but plentiful and voluntary. I live in a low CoL area (SE US).

    It has been determined that my group, according to our director, has been attempted to be outsourced many times but global switching operations, for security reasons, cannot be offshored.

    I log into 5ESS, DMS, EWSD type TDM switches for long distance calls to troubleshoot call completion issues for our enterprise customers and wholesale carriers who hand their calls off to us.

    We also diagnose audio issues and packet loss across the network. Run outages, link customer tickets to parent tickets for known outages. Most of our job is in ticketing and email. Rarely any phone calls. Average 1 a day? Some days none.

    I love it. M-F shift work. 2nd shift for me. 10% evening diff.
    Jun 30 0
  • Verizon / Cust. Srv.
    IMUX76

    Verizon Cust. Srv.

    BIO
    Currently a global tech master troubleshooting software & hardware at the network level for Apple, Samsung an Google devices
    IMUX76more
    I’m a home Based agent HBA 8-12hr days w overtime senior level global tech support so I’m well insulated and focus on troubleshooting device and network errors. Dealing with our own system errors and isp issues are challenging at times . Working from home is very nice 👍🏼
    Jun 27 0