Is the above LP tied to customer obsession? if yes, What could be the relevant answer ?
Quality over time to market. You said no to the customer because something wasn’t quite ready to be released yet. But you did give a firm date to customer on when it will be released.
I thought Amazon "never gives firm dates" for anything?
Not true. There are project deadlines. Regardless OP is asking this as an interview question and I provided him a potential answer.
Have backbone; disagree and commit.
A customer asked if it was raining outside and I said no. This was during the summertime, of course.
Great job earning trust.
A customer asked me do you like working for amazon. I said “No”.
You never say “no.” You work with the customer to understand what their needs are. This covers a lot of leadership principles but the two big ones here are think big and learn and be curious. Think big relates to how X can benefit other customers and have a future roadmap based on it. So the customer wants X, well removing the specific feature ask, why do they want that? How can you deliver them something that fills their needs and similar needs of other customers? How can the new feature you build be used by other components of your product to unlock other features you can deliver? Learn and be curious is about diving in to the why of what the customer wants. Why do they want that feature? Why do other customers want other features? What relation do feature X and Y have in common that can be done as a single feature, Z? Invent and simplify would be something else related to all of that. Of course this is more geared towards how I would ask my direct reports to behave. As far as interviews go, you may not have done any of that and instead need to think of another reason / time you said no. Oh and remember customers aren’t just customers if the business, they’re also other teams within your company. This is especially true at amazon where the company is structured like hundreds or thousands of independent, small companies providing solutions for each other.
Dont listen to Apple I have seen a great candidate not get an offer because they lacked the backbone to say no. At the end of the day you are expected to realign expectations but if the ask is unreasonable you will need to say no. It's better to say no than to promise a product/application/ deliverable which you will not be able to deliver on.
Also I'm told you the LP covered. It's in the question bank.
Ye it is. U can steer it towards ethics. Or loyalty to company. Etc. But whatever u do. Be diplomatic and tactical with the customer. Surely you'd have had experience of saying no to someone important?