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Tesla-Customer service post purchase is a JOKE!

Cisco / Salesgmk
Dec 2

Folks, why is Tesla customer service so shitty ?
They can’t seem to figure out simple things?
I have a pre-owned Tesla and they are so fucking clueless on what features my car has.
My Tesla account doesn’t list any features.
It took 3 appointments for Tesla to figure out my battery was 60 and not 75.
No one seems to have any idea what upgrades are available.
Just too terrible .. ....I am regretting my Tesla purchase....beats me

Tesla
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  • Citibank / Finance$$>RSU
    Why would you buy a preowned telsa without knowing what features your buying? The battery is half the cost of the car. You didn’t know whether you were purchasing a 60 vs a 75?
    Dec 22
    • Cisco / Salesgmk
      OP
      It’s just 2 year old with less than 21k miles but the battery life sucks. I’m having terrible performance issues and CS is just clueless. I feel they will go bankrupt when all those model3 users start taking shit from CS for their issues. TSLA is NOT ready to deal with volume.
      Dec 2
    • Citibank / Finance$$>RSU
      Battery life doesn’t suck. It’s a sucky battery. Why would you buy a Tesla without knowing what model you were buying? Range is 210 miles when new and ideal driving conditions. Guessing it’s closer to 150 miles in real world conditions which sucks. But that’s what it is.
      Dec 2
  • IBM / MgmtMBI
    You bought an expensive car (piece of plastic) from a brand new manufacturer, which has only produced 4 different models throughout its entire existence. What did you expect in terms of experience dealing with customer service?

    1st question I’d ask myself prior to buying a tesla would be “do people buy used teslas or am I gonna get stuck with trad-in options only when I will need to get rid of it?”. Well, people don’t buy used teslas or only a few, so maybe it’s not a great idea to drop $40-150k in a car. You might end up dropping an extra 5-10k on top of your luxury model S at Toyota to get a brand new 30k Prius. Or Tesla would buy it back for a fraction of its price?

    2nd question, if I believe in tesla and Elon Musk, what should I do? Should I give them $40-150k or should I buy $40-150k of Tesla stocks instead in order to surf the wave too? Everyone who would buy a Tesla would make me richer. Instead of losing $1000 per day driving a tesla.

    3rd, since I still need to drive my tesla because other manufacturers aren’t using any self-driving technologies (too dangerous on the road to let my car drive itself), is it really worth $40-150k to have a battery instead of a gas tank?

    4th, if I die tomorrow, would I rather enjoy the sound of a V8 or would my Tesla drive me to the cemetery by itself? Not sure they have the option yet...

    Conclusion, go get yourself a freakin V8 and make sure to put premium gas in it. Life’s too short...
    Dec 20
  • Microsoft FBisEvil
    Don’t buy cars from companies that don’t preproduction test their cars
    Dec 37
    • Tesla / Data
      Hiphipnope

      TeslaData

      PRE
      Apple, Nokia
      Hiphipnopemore
      Windows ME, Vista, 8...shall I go on?
      Dec 3
    • Microsoft FBisEvil
      If you want to compare your product to those OS’s then you’re doing my job for me. Of course the financial implications are much more severe for your lemons though.
      Dec 3
    • Tesla ImaPro
      It's dumb to compare the two. Besides your list of lemons is way bigger and more costly! Bing, Zune, MS-Dos 4.0, Microsoft Courier, IE 6, Edge, and of course the Kin (only a small $500 million dollar lemon). It's impossible to make something perfect the first time (which is why Windows Updates exists), especially when you are producing something entirely new while having to sustain everything else. It's like building extra passenger cars on a bullet train while it's moving.

      We also gave employees priority for the Model 3 over customers because we knew there would be some issues with fit and finish. Although I'm certain we were scrutinized for that as well.
      Dec 9
    • Microsoft FBisEvil
      For selling lemons, yes. Lol at selling to employees. Obviously targeting the most gullible
      Dec 9
    • Microsoft FBisEvil
      You know instead of relying on suckers to beta test your automobiles that you put on highways traveling at high speeds, you could have tested it like normal car companies. Dumbass shill
      Dec 9
    • Tesla ImaPro
      Riiiight because you've never beta tested anything before right? I bet you don't even work in a product group.
      Dec 9
    • Tesla ImaPro
      P.S. our cars are safer than most others. Nice try though...
      Dec 9
  • Oath OPnd70
    Oh why would they care after you just plopped $30K down? It’s like Comcast, they’ll do anything to get you onboard then after that then welcome to the jungle
    Dec 24
    • Citibank / Finance$$>RSU
      Ironic coming from someone that works for Verizon.
      Dec 2
    • Oath OPnd70
      And Citi
      Dec 2
    • Citibank / Finance$$>RSU
      That’s not a secret dumb dumb. It’s all about $$$ in my biz. The only people greedier than bankers are the clients. All other factors are subordinate.
      Dec 2
    • Oath OPnd70
      How do you like it there?
      Dec 2
  • Cisco / Salesgmk
    OP
    I knew this was a 2016 S 60. The battery is a 75 and software limited at 60. When I went to get an upgrade from 60 to 75, it took them 3 appointments and a months time to finally figure out its software limited at 60
    Dec 21
    • Citibank / Finance$$>RSU
      Ah, I see. Ok well that does suck. But people are still lining up for their cars so we’ll see what happens.
      Dec 2
  • Tweet at Elon
    Dec 30
  • Dolby
    MoreTaco

    Dolby

    BIO
    Just browsing. Very happy at current company.
    MoreTacomore
    Teaches you to buy one of the worst cars on the market... you should go buy a pinto!
    Dec 20
  • Microsoft FBisEvil
    Tesla’s customer support and lack of service parts are a well known problem. Those business units are being underfunded so musk can pretend to make a profit even though he has no idea how to make a car profitability. He could have hired someone that knows the business when he bought the company but Tesla is a pure ego project by a narcissist
    Dec 20
  • Cisco / ITvzIq77
    Short $TSLA Long $ROPE
    Dec 20
  • New Sub Par
    Thanks for contributing to the science of battery technology.
    Dec 20
  • Facebook public2
    Yikes, but ya no one cares about a used car their focus will be on new sales obviously.
    Dec 20
  • Honestly it’s because they won’t give me a global role. I could fix our entire pre and post delivery client experience instead I’m stuck doing bull shit finance grunt work.

    I only say this as i have the numbers to back it up, the experience with what our clients want, and a plan to make it happen.

    Does anyone from Elon down care? No. I’ve literally emailed Elon, the director of his office, cfo, etc.
    Dec 33
    • We also hire people who are more interested in skating by than actually working.
      Dec 3
    • Tesla fremonster
      Hey finance guy. Wave 👋 when you see me at our meetings
      Dec 7
    • Hey stranger. Be sure to say hi
      Dec 7

  • This comment was deleted by original commenter.

    • Tesla aka blind
      I felt the same when driving around modelS loaner but I have been quite satisfied with Model3 range estimation.. it quite gets you to 250+ in reality
      Dec 3
  • Tesla / Data
    Hiphipnope

    TeslaData

    PRE
    Apple, Nokia
    Hiphipnopemore
    Don’t call CS, go to a service center
    Dec 30

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