Uber’s fucking with customers now?

Autodesk / Eng Vjvcjko
Jan 1 54 Comments

I request a car at the departures but the drivers want me to meet at arrivals, i had $35 uber cash through Amex platinum, i get charged to my card instead of the uber cash🤦‍♀️

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TOP 54 Comments
  • Uber moyrwadv
    1. driver probably cannot pick you up from arrivals because of airport regs
    2. you did not select to pay with uber cash

    next?
    Jan 1 13
    • SAP pmpdgm
      What might be an edge case for you may be a common case for others, and v versa. Personally, as a Uber user, I would prefer this feature to stay as is. Note: by default, I think the credit usage toggle IS set to Yes, when booking a ride. Why it didn't work in your case could be a bug specific to your this particular trip/ account, and should hence be investigated accordingly, not as a generic use case.
      Jan 1
    • Uber / Eng
      @w@

      Uber Eng

      PRE
      Capital One
      @w@more
      I want to pay with my commuter benefits card first instead of my Uber Cash, I guess I'm the idiot right?
      Jan 1
    • Uber moyrwadv
      when you have 200M customers, an ‘edge case’ that affects 1% is still huge. and you don’t want to make ‘payment decisions’ on behalf of users. instead, you give them options.

      also, we recently rolled out a tooltip to remind users that they have uber cash, so that they don’t forget.
      Jan 2
    • Autodesk / Eng Vjvcjko
      OP
      alright, look at you coming up with all sorts of reasons😀🤦‍♀️ happy new year!!
      Jan 2
    • Autodesk / Eng Vjvcjko
      OP
      One workflow being obvious for a certain category of people is pretty obvious to me, what you dont seem to accept is that there are other workflows that are pretty obvious to a certain category of people, i am very certain the workflow i pointed would be very obvious to many users. Anyway good luck with your limited workflow implementation, which is why it sucks cause it really cant capture many obvious workflows and the limited context shitty developers have
      Jan 2
  • Microsoft Dr. Root
    I think you might have messed up and you're now blaming the app in a desperate attempt to not look/feel stupid.
    Jan 1 2
    • Autodesk / Eng Vjvcjko
      OP
      😀i think the devs at uber couldnt handle a fucking workflow right, how pathetic
      Jan 1
    • Facebook Letitrain
      Op- you didn’t knew how uBer works, but its to protect both driver and passenger.
      If you don’t show up at arrivals, poor driver burnt gas for nothing, so they need to be compensated
      Jan 1
  • PayPal yutedvjddx
    Is it possible that you messed up?
    Jan 1 0
  • PayPal what’s up
    Stop blaming and accept your mistake.
    1. uber can only pick u up from departure
    2. You need to select the payment method while booking
    Seriously you are blaming the devs for this?
    Jan 1 5
    • Autodesk / Eng Vjvcjko
      OP
      Who else would i blame? Isnt it obvious for them to build a direct user workflow instead of pointing out edge cases to me when i complain, world has no standards🤦‍♀️

      The other day i was watching netflix on my $3k laptop it automatically starts installing updates, complete disregard for the user, fucking hate capitalism and its dictatorship over its consumers
      Jan 1
    • Apple / Eng Eckel
      That was a plot twist - from Netflix to updates to capitalism.
      Use a Mac if you want a better UXP - that doesn’t need to be forcibly updated every 6 hours
      Jan 1
    • Autodesk / Eng Vjvcjko
      OP
      This is a mac
      Jan 1
    • Apple / Eng Eckel
      Then OP, I regret to say you are one of those users who click ok on an option without reading it, and then complain about the effects- I don’t think any product in the world is built to satisfy you
      Jan 1
    • Autodesk / Eng Vjvcjko
      OP
      😀wtf, so you are saying i am slave for the terms and conditions of corporations? Maybe i should have my own consumer standards that corporations need to accept before selling their shitty products to me, also i didnt choose automatic update and i am completely sure of it, companies are just fucking with consumers cause they dont even know what the fuck theyre doing🤦‍♀️

      Every large corporation right now is in the middle of chaos to fix their broken workflows and the security flaws, apple icloud didnt even have my recently changed passcode stored on the cloud and i was in loops to change my password
      Jan 1
  • Uber / Eng #muga
    Damn did we make you lose your job or something? This thread is awfully aggressive
    Jan 1 2
    • Autodesk / Eng Vjvcjko
      OP
      Alright agreed, sorry was really pissed off for not making such a simple direct workflow so obvious to the user
      Jan 1
    • SAP pmpdgm
      Uber, kudos on the empathetic response (among the first ones I've seen from Uber), if you meant it
      Jan 1
  • Microsoft fjdkd
    I think you are supposed to select the method of payment while booking
    Jan 1 2
    • Autodesk / Eng Vjvcjko
      OP
      Wont the default method always be uber cash for any user?
      Jan 1
    • New / Consultant
      TechLeed

      New Consultant

      PRE
      Amazon
      TechLeedmore
      It usually always pulls from my Uber cash first, but you probably just need to select that to be your primary
      Jan 1
  • Lol look at this guy complaining about all the menial things like default payments, auto updates on apple. You are clearly technologically challenged. You should switch back to taxis, nokia phones and windows desktop immediately. Doing this will make life easier for you.
    Jan 1 2
    • Autodesk / Eng Vjvcjko
      OP
      😀 i wish i was technologically challenged with a master’s degree in computer science makes me hate the things we’ve built this decade, not worth shit to rest of the world
      Jan 1
    • Uber / Eng
      @w@

      Uber Eng

      PRE
      Capital One
      @w@more
      Lmfaooooo. I got my BSCS from a school where all the MS candidates cheated their way through. You think that's an accomplishment? Get a grip.
      Jan 1
  • Apple / Eng Eckel
    OP, can we file bugs about AutoDesk directly on you too?
    Jan 1 1
    • Go fix Mojave my computer just aged 5 years installing that crap
      Jan 1
  • Uber my mom
    Fyi. You can change the payment method retrospectively in a short time frame while the payment is pending.
    Jan 1 0
  • Google JohnMcPop2
    Start using LYFT.

    It's sad to see Uber engineers/pm/employees behaving so aggressively towards OP.
    Jan 1 7
    • Autodesk / Eng Vjvcjko
      OP
      😊
      Jan 1
    • Uber moyrwadv
      dont ask obvious questions with the f word flying all over the place with dumb accusations. and you will be fine.
      Jan 2
    • Autodesk / Eng Vjvcjko
      OP
      You seem deeply bothered by this post, should i just delete it? I am sorry you missed an obvious user friendly intuitive workflow, hope you think of the users and provide a default switch to use uber credits at all times. Good luck! Happy new year!
      Jan 2
    • Uber moyrwadv
      nope, pls keep the post.

      it’s a terrible idea to drain your credits by default if your payment method is sth else. and have a great year too.
      Jan 2
    • Google JohnMcPop2
      Lol. Uber employees, so sensitive.
      😂😂
      Jan 2
  • Microsoft
    Sharkweek

    Microsoft

    BIO
    I print money.
    Sharkweekmore
    This thread proves that it’s hard to idiot proof modern apps.
    Jan 1 2
    • Autodesk / Eng Vjvcjko
      OP
      Or that the modern app devs are arrogant af and wont admit the mistakes instead blames the consumer for using it wrong, arrogant fucks, people like jobs and Zuckerberg made asshole behavior seem normal
      Jan 1
    • You can retrospectively change the payment method.
      Jan 1
  • Amazon 46+2
    Uber is not customer centric. They are assholes. Go for Lyft, you might pay a little more but get to keep your peace of mind.
    Jan 1 1
  • Criteo / R&D
    :o)

    Criteo R&D

    BIO
    Bio
    :o)more
    Driver probably wanted to save your time and his by going to arrivals (cheating). Departures is where all the cars are nowadays
    Jan 1 1
    • Autodesk / Eng Vjvcjko
      OP
      This happens always at BWI that all uber cars are at arrivals none at departures, probably easier for the driver to just drop off and pickup, interesting part is i get charged $5 for the driver being lazy to come pick me up at the departures, because they wanted to cancel
      Jan 2
  • Google / Eng Pri
    Yeah I hit the same issue as well. The whole über cash thing is über complicated. They are trying to promote über cash.
    Jan 1 0
  • Oracle redvsblue
    You can’t even explain your problem properly. What does a driver picking you up from a different pick up point have to do with Uber charging you with the wrong method of payment? I don’t see the cause and effect here.

    Seems like user error.
    Jan 2 1
    • Autodesk / Eng Vjvcjko
      OP
      I dont care to explain to you after a couple of days of the post, move on to another thread to feel good about yourself?
      Jan 3

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