Ubiome Billing issues / Refund / New CEO

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May 13

Received this letter from Ubiome customer support:

On Friday, April 26, 2019, federal authorities, pursuant to a search warrant, searched the uBiome’s facilities in San Francisco. We are cooperating fully with federal authorities on this matter.

Our Board of Directors has appointed John Rakow, our General Counsel, as Interim CEO of uBiome, effective immediately.

Our Co-CEOs, Jessica Richman and Zac Apte, are currently on administrative leave as we conduct an independent investigation into the company’s billing practices, to be overseen by a Special Committee of the Board.

Once complete, we will take any corrective actions that are needed to ensure we can become a stronger company better able to serve patients and healthcare providers.

We will also be temporarily suspending clinical operations.​ At this time and until further notice, uBiome will not be offering SmartGut or SmartJane. We will continue to offer and process our Explorer product.

It is important to reiterate that this is a ​suspension​. This does not mean we will not offer clinical products in the future, nor does this insinuate a lack of value or utility in our products.

There is significant clinical evidence that demonstrates the utility and value of uBiome’s products as important tools for patients, healthcare providers, and our commercial partners. We look forward to continuing to demonstrate this clinical utility and value.

Any SmartGut or SmartJane request or order that is pending on your account has been canceled.​ If you made any out of pocket payment upfront, this will be refunded to you within 3-5 business days. We will not be releasing clinical reports, processing samples, billing health insurance, or shipping new collections kits, at this time. If you would prefer that any of your pending samples be destroyed, simply reply to this email. Our team will ensure this is taken care of for you expeditiously.

Thank you for your interest in our clinical products and your support of our company. If you have any further questions or concerns, contact us at ​support@ubiome.com​ or reply to this email.

The uBiome Team


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