United airline is the worst!

Genentech Snowmansf
Jun 10, 2018 27 Comments

Didn’t take care of their customers and keep delaying changing gates without any announcement . How could this airline still exist today?

I think most USA airlines should learn Asia airlines. That’s the best practice of how to treat customer. Like ANA or Singapore airline.

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TOP 27 Comments
  • Workday / Eng
    pcrabbit99

    Workday Eng

    BIO
    ML/DS
    pcrabbit99more
    I’m more worried about getting beaten up and dragged off the plane to be honest .
    Jun 10, 2018 0
  • Microsoft ShippedIt
    United is hands down the worst. We travel a lot and avoid United like the plague.
    Jun 10, 2018 0
  • Microsoft GjfG3n
    Use Alaska, Delta, don't use American and United
    Jun 10, 2018 1
    • Amazon / Eng n0v
      Spot on. JetBlue, and southwest are passable too.
      Jun 10, 2018
  • Amazon wvJE27
    American is as bad as United. I began avoiding these two airlines long before the dragging incident.
    Jun 10, 2018 0
  • LinkedIn tLnQ54
    Do you have the app installed? That's how I get my updates. I don't rely on announcements. The second the system makes a change I see it and proceed accordingly.
    Jun 10, 2018 0
  • Sprint UyrR86
    Worst of the worst is Untied. I never fly them even if they are cheapest 🤮.
    Jun 10, 2018 0
  • United is one of the best out there (Alaska being on top) Don't generalize based on one bad experience.
    Jun 10, 2018 0
  • LinkedIn tLnQ54
    I fly United all the time and don't seem to have these issues. I should note I'm also a Premier Status member.
    Jun 10, 2018 0
  • Please don't fly United so people like me can get cheap fairs 😄
    Jun 10, 2018 0
  • Oracle
    ffffang

    Oracle

    PRE
    Oracle
    ffffangmore
    united airline is a joke.
    Jun 10, 2018 0
  • Citibank / Eng id 10 t
    My vote is American based on my past experiences. It’s been a while though. Maybe I should give them another shot at my business
    Jun 10, 2018 0
  • Lyft hgbbi
    All US airlines are regulated to provide the same poor level of service, e.g. low compensation when overbooking and when flights are delayed or canceled.
    Jun 10, 2018 0
  • OpenTable Meliodas
    The Asian airlines are subsidized by their governments. The U.S. deregulated aviation in the 80’s. The relatively fewer flights—international at that—also allows the Asian airlines to offer better service on the few flights the do have.
    Jun 10, 2018 0
  • Microsoft fstop
    Have only had 1 real bad experience in u.s. domestic flights. It was with United.
    Jun 10, 2018 0
  • Uber Fore!
    You guys should check out the new Polaris lounges.
    Jun 10, 2018 0
  • Why do you guys with TCO over 350k fly economy? 🤣
    Jun 10, 2018 0
  • LinkedIn Passwords
    I always fly United. Never had any issue with them. May be I never experienced the bad part or people are too spoiled these days.

    I mean look at this post! Complaining because of changing gates. Wtf?
    Jun 10, 2018 2
    • Genentech Snowmansf
      OP
      Well they change gates without properly informing passengers and also no follow up resolution to help us
      Jun 10, 2018
    • LinkedIn tLnQ54
      Again, the United app is your friend. There is a slider option to request info for everything related to your flight. So if they change something (like your gate or flight cancellation) you will be instantly notified as the change will trigger a notification.

      Yes they should be doing a better job at making announcements but again I don't rely on that. I've flown on United for years so I know how the system works.

      It also helps when one of your friends works for United too so I can get immediate info if needed haha
      Jun 10, 2018
  • New
    Dr Stra

    New

    PRE
    Microsoft
    Dr Stramore
    Recently flew United and have zero complaints, obviously for the price I paid. Only thing which made my travel experience miserable was huge line on immigration in SFO. There were only 3 officers to handle entire crowd from multiple airplanes. WTF with taxes I’m paying from my #treefiddy TC - I expect better service.
    Jun 11, 2018 1
    • LinkedIn tLnQ54
      This is where you get Global Entry. Never again for me
      Jun 11, 2018
  • Amazon Udhejhxub7
    United’s staff needs to know how to treat their customers. Not flying with them again.
    Jun 10, 2018 0
  • Facebook public
    United is great, most reach, best value and Polaris is competitive (not the best as the subsidizes middle east or asian airlines of course). Gate changes are more likely an airport thing, sorry you had to walk somewhere else.
    Jun 10, 2018 0

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