Companies like Google or Facebook that build services free to use but supported by ads: What's the culture like in these environments? As a regular person, I realize great value in products like Gmail, Keep, Facebook events, LinkedIn, etc etc. But I haven't clicked on an ad in decades. They're just never relevant. I've never downloaded adblocker because I don't even see ads. Growing up with the internet, my brain is trained in selective vision and automatically filters them out. I know there's that saying that says if you're not paying for the service, then you are the product. I get that for something like LinkedIn which is just a recruiting database that costs money to access. But for others, they can't be making money off me unless they're selling my personal information. G/FB doesn't do that right? (Serious question) I ask because for other companies (like Amazon) we build things for people who give us money directly. So the whole customer obsession thing makes a lot of sense. But if I get grumpy about the latest Gmail update, do I have a leg to stand on? I pay nothing for it. I'm a user, not a customer. It's probably the same attitude regardless, but there have to be nuances. Right? Thoughts?
G and fb certainly do sell ur personal data and info.
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What's your question?
It started out as a culture-fit probe, turned into introspection, and ended with a rant about consumers not having the right to complain about a free meal. 🙄