Project management rolled a new feature out without beta testing or notice and it resulted in 10x Jeff B escalations. They are now rolling out the same product tomorrow - again - with zero beta testing or notice. Amazon is so Amazon
What is 10x Jeff B escalations? Customer complains, employee complains, monitoring alerts? I thought amazon was all about testing?
Customers complained and emailed Jeff multiple times about confusing UX and thought the redesign was a scam.
Does Jeff actually read those emails?
OP, they are doing it live https://youtu.be/-Gh1lTcwdGY
No they are "testing in prod" 😂 What is "project management" though, the TPM?
Maybe you can put an alert on Jeff b emails - that would be better than beta testing - monitor the mails and then tune the rollout. Maybe look for keys words and graph it
Rewrite every 2 years, because we learn from our mistakes and believe in continuous improvement (hint: it was not done by some person to get promoted 😉). It was for a platform team, with multiple away teams/clients depending on them.