Where are all the Fitbit Engineers? My Fitbit app is broken!

Google / Eng MonkeyCod3
Dec 9, 2017 7 Comments

I got the Fitbit charge 2 like two weeks ago and haven't been able to set it up on the app because the “set up” button isn't working on the app interface. I called customer service and they said that they’ve been working on it for the last two months! what is going on I need to get this thing to work where are the Fitbit engineers please let me know whats up?

I deleted app and downloaded again. Still nothing


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TOP 7 Comments
  • Fitbit / Eng Klee
    I’ll PM you
    Dec 9, 2017 0
  • Microsoft xox
    get Apple watch.
    Dec 9, 2017 0
  • Fitbit / Design Invitation
    Apple Watch isn't the only alternative to a Fitbit. Just saying.
    Dec 17, 2017 0
  • Carvana / Eng

    Carvana Eng

    Product Manager (Fmr Sw Eng - Joined the dark side)
    I’ve gone through an HR Charge and now my HR Surge is being a real piece of shit so I feel ya OP.

    Half the time after a workout the touch screen doesn’t work, then if it does work the delay from clicking the buttons is awful. I talked to Support before and it’s just the usual “reset, reboot”.

    I hope they get their shit together because I’d prefer not to get an Apple Watch as I already have enough of the ecosystem.
    Dec 10, 2017 1
    • Fitbit ftfw01
      Not trying to purposely upswell you, but have you tried any of the current generation products? The quality and UX of the charge 2 and ionic are much improved over the two you mentioned above.
      Dec 17, 2017
  • Docker IjG46
    Dec 9, 2017 0
  • Fitbit / Design Yerfucked
    Use the desktop client
    Dec 9, 2017 0