I've been working in a call center for ~3 years and I know a few people who have been working through two company buyouts who have been at the same location and job for 20 years through many pay freezes. I want a more technical postition than level 1 - follow our empty knowledge base. I've been working with management to fill gaps, but it is very a ungrateful job and different managers handle feedback differently. I want to go looking for a SysAdmin or start with an onsite tech job, but have a hard time hearing back from IBM and other telecom companies around. I hear from many companies calling about my LinkedIn, but once I send the actual resume they are unimpressed.
I am struggling to stay on with the contracted company I am assigned to as they have been giving us a hard time compated to our offshore team on agent metrics for what I am worth to the company. I keep myself busy with other things and I've managed to do extra work - account creation and request management - for the same base pay on other clients.
Is there anything that i should change? I feel very underutilized with my background. I was a wire technician for home and businesses for media, network, and security. Afterwards, there was a dry spell and then it took some time to come to where I am now. All my prevoius managers have all been happy with my work too. I try to keep myself well rounded while at home and up to date by Homelabbing with web servers machine virtualization, and activly managing a personal godaddy domain. I also keep up by maintaining my 44net lan, applying different uses for my RPi3, and staying busy with various beta tests and bug reporting. I even have tried to keep up with my amazon aws and azure machine instances, but i keep cancelling during extended trials.
How about making you LinkedIn more accurate, that way you get more conversions?