adobe subscription scam
My adobe suite yearly membership was auto renewed at a 160% increase. When I canceled the membership I was charged an early termination fee of 5 months. Who do you think you are Adobe!! :(((
Call your credit card company and file a dispute.
What plan were you on? I am aware of the price increases, but hadn’t heard of anything that drastic. I can’t help but think we’re missing some details as any major company that suddenly charged 160% for their services would face a storm of customer backlash.
Most likely the original subscription was purchased with a coupon. I see a lot of companies doing this trying to lure you into their product.
before I worked at adobe I had my subscription renew when i had specifically chose not to, and so i spent about 45 minutes talking to customer service via chat and if you keep talking to them and insist that this was not what you agreed to and you want it removed they’ll offer you cheaper deals to try and get you to stay, their main goal is to not have you cancel no matter how low they have to go price-wise
Always read and understand your contract and pay attention to any “deals” you’re getting. This sounds like you paid a promotion amount for the first year. This also sounds like you are on an annual subscription. If so, then, yes, there is a fee for cancelling an annual subscription before the year is over. It’s in the contract. If you were on month to month (NOT annual paying month to month) then this is definitely in error and customer care should be able to verify and refund your money. However, as it sounds like you were on a promotional plan based on your “my new cost is so much more” you mostly likely were on an annual plan. You can look through your account and your orders and verify yourself. As I mentioned there are several types of subscriptions and they have different customer agreements and costs. Verify yours then call in if you verify there is an error. I ask this because I have worked with many customer calls (not only at Adobe) where the customer is 100% sure they are right until we’ve walked them through their own account and/or contracts to show them.
If we make it cumbersome for the customer to understand the contract then it's our own fault / Adobe's fault. It need to be easy and clear for customer to understand what they buy and what is the commitment.
I don’t disagree with you that we need to ensure we make things clear and I also have seen that even with clear information and multiple confirmations, customers...including myself sometimes don’t read. It’s two fold. If there is a problem with communication, then yes, companies need to address this. I have also worked on these types of problems. If the numbers aren’t showing this as a problem many customers are having and it isn’t a but, then it’s also the company’s job to educate a customer who has this problem. That’s a different issue than this one and is one worked on every day by teams. In this case, this specific customer already has the tools to verify if they found a bug in the system that caused them to be charged money they should not have been charged. If they verify this, then they can call customer care and get their money back and customer care will escalate the bug so that it’s fixed for others. Or the customer can verify that they were charged correctly based on the contract and they need to call customer care and cancel so they’re not charged further or switch to a lower priced plan or they can continue to pay and complain it’s up to them how they want to handle it. The company doesn’t know what their issue is and can’t do anything until they call in. I encouraged them to verify their account and contract info so they know what it says in the event that it conflicts with what Customer Care sees for their account in the system.
i’m not new to subscriptions. I have subscribed netflix, spotify, at&t, amazon prime, and so on. None of them, not even Comcast, gave me such bad customer experience. Adobe could offer users the option to renew monthly or yearly after the first year subscription ends, and send out CLEAR reminder emails like other companies. If I had received a reminder email, I might have considered keeping the subscriptions.
Hello visa? Hi it's carcarr, I see this strange charge on my statement, I don't quite recognize it. What was it? Aboba? doesn't ring a bell. what do they sell? Oh software? I don't buy software, I'm Amish and milk goats. please cancel the charge.
WTF?? Must be regional humor.
The biggest plan increase was under 20% and accompanied by several emails. https://helpx.adobe.com/x-productkb/policy-pricing/subscription-price-increase.html The only reason it would be more is if you were on a family and friends or education discount before and didn’t renew with that.
Thanks for the advice guys! I called cs and got a refund for the cancellation fee. I honestly didn’t recall I received any Adobe price increase emails! :( And subscription was AUTO renewed. It didn’t give me an option to choose a plan.
No wonder my stocks are down today
Remember the good old days when you'd buy something and it was yours forever after you paid for it once.