frustrated with airbnb’s iOS app

Oath vqkg57
Sep 4 19 Comments

Airbnb’s iOS app is such a mess. I sometimes wonder how can a company which pays its engineers so much can’t fix its app. I love airbnb and I use it extensively but the app drives me crazy. In no particular order let me quickly point out some major major problems -

(a) The problem of unread notifications. Once a trip is completed, a message appears asking me to leave a review. Even after reading it and dismissing it, it’s treated as an unread notification. Why? Is this a bug that has now become a feature? Some accessibility and ux studies should be done. People with ocd might as well go mad looking at that constantly lingering red dot signifying an unread notification. People have a lot of things to do and writing a review is not the first thing that comes to their mind.

(b) What’s with “contact host” and “message host” button not working all the time. There were times when i’ve needed to contact the host and the button just wouldnt work. I’ve had to go to the website on my laptop to do the needful. Absolutely shoddy attempt at feature parity

(c) What’s with app acting strangely with broken signage or redirects not happening properly. If my friend shares a place on whatsapp and i click it, 8 out of 10 times, the app would direct to the right listing. However, sometimes it would just freeze. It would do nothing. wth. Whatever happened to regression testing.

(d) Messaging in airbnb is another busted affair. What’s with the double chat bubbles. The same message coming twice sometimes. One instance has “sending” under it and the other says “sent”. Umm, shouldnt the “sending” message disappear when the message is successfully sent. That’s like messaging 101. Again, this happens only in the app. if i open the website on my laptop, no duplicate chat bubbles.

Again, i love the company. I use them a lot but i hate their iOS app. I just wanted to vent out my frustrations and hope that some iOS engineers of Airbnb will look at this and create some tickets tomorrow for the next sprint!

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TOP 19 Comments
  • Amazon jbvtfx
    get a hotel / hostel / vrbo, abnb not worth the hassle.
    Sep 4 4
    • Oath vqkg57
      OP
      - They are a fair middleman
      - Their customer service is top notch
      - Hotels are still conservative when it comes to payments and are still a step behind Airbnb imo
      - I have made friends through airbnb experiences that I can never hope to make otherwise.
      Sep 4
    • Amazon jbvtfx
      how can customer service be top notch if they’re not on site, how many times have u used abnb? ever wait outside while the owner is MIA?
      Sep 4
    • Airbnb NotAnAlly
      Have you even used Airbnb?
      Sep 4
    • Amazon jbvtfx
      yes good riddance
      have you?
      Sep 5
  • Microsoft codecov
    Translation from Airbnb: “We aren’t gonna do a thing, cause you still put up with it 😛”
    Sep 4 1
    • Airbnb zzyyyxxxw
      Lol, nah - we really do care. We’re working on a lot of things at the same time, and are trying hard to balance launching new stuff with fixing old stuff. A lot of things end up on a back burner, and sometimes slip through cracks entirely. The curse of hypergrowth.

      But things OP listed are not acceptable and I’ll share with the teams. Those are fixable issues. Most of us feel enough pride for our product that we don’t want to get called out on Blind.
      Sep 4
  • Compass LInR08
    What’s oath?
    Sep 4 6
    • Compass LInR08
      Seriously, WTF is oath?
      Sep 4
    • Oath vqkg57
      OP
      It’s an umbrella company of a bunch of companies that Verizon had acquired in hopes of becoming a big player in some key areas. Google oath and verizon for more info. You can also say yahoo + aol + some other companies = oath
      Sep 4
    • Compass LInR08
      Geeze. That’s all I wanted to know.
      Sep 4
    • Microsoft orki
      Yahoo = oath
      Sep 4
    • Oath vqkg57
      OP
      Yes
      Sep 4
  • Airbnb zzyyyxxxw
    Same. This is a frustrating experience and not the one we want you to have. Appreciate your feedback and will relay to the appropriate team. Hearing it from at least three coworkers will probably get it some attention.
    Sep 4 0
  • Airbnb abnb
    Thanks for the feedback. Things can definitely be improved. Will pass on this feedback
    Sep 4 0
  • Airbnb Airbrave
    looking. Thanks for the feedback.
    Sep 4 1
    • Oath vqkg57
      OP
      Thanks 🙏
      Sep 4
  • Airbnb qwedf
    Agreed
    Sep 5 0