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“Would go elsewhere for an SDR position unless you're planning on jumping ship quick”
ProsYou get your foot in the door into "SaaS sales." I put that in quotation marks because there's a world of a difference between pitching software to plumbing shops with 3 employees and pitching software to the Fortune 2000 (or even a series B startup).
You'll meet some cool people in the SDR org due to the sheer size of it. I don't think there's any other startup headquartered in southern California with as many SDR's as ServiceTitan.
I've heard that the rest of the company is a great place to work. The SDR org is notorious internally.
ConsA lot of the SDR management is out of touch. Especially anyone above the SDR manager level. There's some SDR managers that know what's up (and that's whose team you want to be on); these are the managers that have actually been an SDR at ServiceTitan, which is so different from most other companies with SaaS offerings.
No one hits quota. The SDR organization has become so bloated and quotas have become unobtainable with increasingly smaller territories. They're revamping how quota works, but I won't hold my breath. I'm not sure what they expected when they 5xed the number of SDR's without increasing the number of leads.
Promotion timeline is really up in the air. There are so many SDR's competing for a few number of spots on the upsell team. Who gets the spots is up to internal politics more so than who is actually qualified. Don't even think about getting an actual AE position.
There's also rampant favoritism/office politics. Once you work there, it's very obvious what kind of SDR's/candidates they prefer... There have been several head scratching hires that couldn't do the job and left within 2 months. Special advantages are given if you can kiss their butt well enough. Not just your direct manager, but you'll need to that that for the people above that to see results.
One of our competitors, ServiceFusion, is basically 95% of ServiceTitan but 10x cheaper.
Reasons for ResignationI went to a different company with a real leadership team that offered valuable, very transferable experience, competitive compensation, and an actual promotion timeline. None of which ServiceTitan could offer.
I don't think anyone wants to be in this vertical of SaaS for long...
Other ServiceTitan Employee Reviews
“Good place for smart engineers”
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“Great place for ambitious engineers”
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“May work if it works ”
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“Fast paced late stage startup ”
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“Not all that bad”
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“Great starting job ”
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“Exciting growth ahead ”
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“lots of potential aboard this rocketship”
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“Interesting Projects”
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“Not a startup, not an enterprise”
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