FAQs

Most Frequently Asked Questions

What services does Blind offer?

Blind is comprised of multiple channels: Topics Channels, Tech Lounge, Startup Lounge, and Private Company Channels.

Topics Channels allow all users across different companies and industries to connect with each other according to different interests. Topics cover a broad range of subjects, ranging from Office Life to Housing.

Lounges are exclusive channels that allow employees from similar backgrounds (industries, job functions) to interact with one another. These include lounges such as Startup Lounge, Tech Lounge, Consulting Lounge, etc.

Private Company Channels are unique to each company and serve to foster more intimate discussions and meaningful exchange of information among colleagues. After more than 30 employees of a given company have joined Blind by verifying with a company email address, a private company channel is created for that specific company.

Why do I need to verify with my work email?

At our core, Blind is a community of verified professionals who seek meaningful and trusted conversations from one another. Work emails are the best way for us to gauge the professional status of our potential users, which we believe helps to foster the kind of community we aspire towards. We undergo this process because the integrity of our community is deeply important to us. We are proud to share that every user on Blind has undergone a rigorous verification process to gain access to our community.

Is verifying with my work email safe?

Email verification is safe, as our patented infrastructure is set up so that all user account and activity information is completely disconnected from the email verification process. This effectively means there is no way to trace back your activity on Blind to an email address, because even we can’t do it. This seems counterintuitive as users use their work email to verify their professional status on Blind, but our patented infrastructure ensures your work emails are encrypted and locked away, forever. Your user activity on Blind is stored in a completely separate server. It is impossible to match your user activity to any profile or email information provided upon sign up.

I don’t want to use my work email. Is there another way to sign up?

On Blind App, you can sign up with a public email domain (i.e: Gmail, Yahoo, etc.) as well as educational domains (i.e: .edu). This will grant you read-only access to Topics Channels. To gain additional access to other exclusive channels (such as Industry Lounges or Private Company Channels), you must complete further verification with a work email.

On Blind Web, at this time, you may only sign up with a work email. Public/educational domain users who have signed up through the app may not log in on the web at this time. You can still browse through the Topics Channels on https://www.teamblind.com/articles/Topics without logging in.

As much as we would like to have professionals from educational institutions on Blind, we are only granting read-only access to Topics for educational domains, as our concerns are with not having overlapping communities for the users and the great number of students that may verify into the community.

Account Help

I am not receiving any verification emails.

Although rare, this happens occasionally. In order to further assist you, please retry the sign up process until you see a screen that a verification code has been sent to your email.

Then, please send us an email at blindapp@teamblind.com using the work email you entered during the sign up process. We will take care of things from there. Please remember that our system infrastructure is set up so we have no way of linking your email to your Blind account.

I don’t have a work email. Can I still sign up?

Yes! On Blind App, you can sign up with a public email domain (i.e: Gmail, Yahoo, etc.) as well as educational domains (i.e: .edu). This will grant you read-only access to Topics Channels. To gain additional access to other exclusive channels (such as Industry Lounges or Private Company Channels), you must complete further verification with a work email.

On Blind Web, at this time, you may only sign up with a work email. Public/educational domain users who have signed up through the app may not log in on the web at this time. You can still browse through the Topics Channels on https://www.teamblind.com/articles/Topics without logging in.

We apply these restrictions because at our core, Blind is a community of verified professionals who seek meaningful and trusted conversations from one another. Work emails are the best way for us to gauge the professional status of our potential users, which we believe helps to foster the kind of community we aspire towards. We undergo this process because the integrity of our community is deeply important to us. We are proud to share that every user on Blind has undergone a rigorous verification process to gain access to our community.

I forgot my password! What do I do?

Due to security constraints, we are unable to retrieve forgotten passwords. In order to re-access Blind, you must create a new account with your work email. All information traveling in and out of your device is encrypted and locked away, forever.

I’ve been banned from using Blind!

Your account was temporarily suspended by users of our community because your post(s)/comment(s) were flagged numerous times. Our philosophy in building a working community of professionals is to allow the users to dictate what is appropriate. Flagging systems are regulated based on the frequency of flags a post receives relative to when the content was created. Users can also be banned for abusing our flagging option.

Follow our Community Guidelines and help us uphold our values to create a healthier community on Blind.

Blind Web

Why do I keep getting signed out?

We genuinely value our users’ security on Blind. To accomplish this, our web sessions will automatically time out after 60 minutes of inactivity.

You will be signed out from Blind Web if you:

  • Sign in through more than one browser (It’s okay if you log in through new tab within same browser)
  • Sign in through incognito/private browser, then try signing in through a regular browser
  • Exit your browser without signing out
  • Sign out from the Blind app

Community Standards

How can I report inappropriate content? How does content flagging work?

Blind is moderated by the community, so threads and comments get taken down only when they are flagged by the community. To report inappropriate content, you can use the "Flag Content" option on the app. You can choose to categorize the flag under one of the following: Irrelevant to Topic, Bullying/Harassment, Trolling, Inappropriate Content, Discrimination/Hate Speech, Invasion of Privacy, Impersonation, Company Secrets, Spam, Other.

Users that get flagged are restricted access from Blind depending on the severity and reasons for the flag. Please note that every flag is weighed differently based on the category, rather than a specific number of flags being the sole criteria for removal of a post/comment.

Check out our Community Guidelines as reference for flagging posts and creating a healthier community on Blind.

Privacy & Trust

Protecting member anonymity

We take user privacy very seriously. Although email verification is required to access Blind, our infrastructure is set up so that user account/activity information is completely disconnected from the email authentication process. Our patented infrastructure ensures your work emails are encrypted and locked away, forever. This effectively means there is no way to trace back your activity on Blind to an email address, because even we can’t do it. We hope that our efforts to protect your anonymity will provide you a deeper sense of security while using Blind.

Terms of Use & Privacy Policy

Please refer to our Terms of Use and Privacy Policy.

You can also find these on Blind App, at the bottom of the Email Verification page, or under "My Page" > "Settings" after logging in.

Updated March 2019 blindapp@teamblind.com