At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.
So, what’s the role all about?
As a Cloud System Engineer, you will be responsible for supporting systems hosted in our Public and Private Cloud. The role performs system administrative functions such as patch management, troubleshooting application and OS issues, and deploying customer environments using Windows Server and Linux in a highly secure service provider environment.
How will you make an impact?
• Maintain, secure and support cloud infrastructure using infrastructure as code methodologies
• Maintain and support monitoring, alarming and scaling operations for cloud infrastructure
• Maintaining currency with an IT asset management system
• Developing and maintaining environment documentation
• Participating in a 24 x 7 on-call rotation schedule
Have you got what it takes?
• BS or MS in Computer Science or related degree
• 4+ years of experience in automation of Linux (Red Hat/CentOS) and Windows Server using industry standard tools (Ansible, Salt, Puppet, etc.)
• Proven experience with AWS (including VPC, CloudFormation, ALB, NLB, Transit Gateway)
• Knowledge of scripting with Windows Power Shell or other current scripting languages
You will have an advantage if you also have:
• Experience/knowledge in Kubernetes Cluster infrastructure troubleshooting
• Experience/knowledge in AWS infrastructure automation using Terraform
• Administration of Ansible AWX/Red Hat Automation Platform
• Experience working in a Security compliant environment (e.g. PCI/SOX/HiTrust/ISO)
• Certification in vendor or industry technologies, e.g. Microsoft, Linux, etc
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 3629
Reporting into: Cloud System Manager
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.