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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
The Product Manager will join a talented Teller Channel Strategy team responsible for defining the next generation of branch banking. The role works with the Head of ATM and Teller Channel Strategy to lead Business, Technology and Design priorities to define, test, execute and deliver a modern transaction experience for our clients and branch teammates. The position requires the ability to formulate strategic priorities, provide tactical direction, and act as the subject matter expert for the business, technology, and ATM operations. This role will aid in business case development, user centric design studies and E2E evaluation of solution performance.
ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1.Requires strong communication and interpersonal skills & the creation and delivery of succinct executive-level presentations to explain and sell plans/vision
2. Understand client needs and validate solutions; formulating sound data-based recommendations.
3. Provide backlog prioritization direction and assist in aligning larger experience journey priorities and vision with Channel Strategy
4. Systematically develop and evaluate opportunities for new products and/or services to optimize the teammate and client experience; related to value stream objectives
5. Serve as a channel subject matter expert on the most complex challenges 6. Viewed as SME by technology, business and operations partners to define efforts, assist with requirements and assisting in overall project management, risk management and organizational readiness activities
7. Perform triage across the enterprise on critical issues, escalating as necessary, and communicating consistently and clearly with all concerned parties
8. Serve as escalation point for teller channel, to answer questions, provide clarifications, and fulfill a quality assurance function, focusing on fitness for use including, Client Acceptance Testing coordination, facilitation, execution, defect review and prioritization and signoff
9. Provide direction to product owners on the Implementation plan, monitor execution and provide support and guidance as necessary
10. Update business channel leadership on the Epic and Feature delivery schedule including dependencies impacting deliverables, along with recommended solutions
11. Partner with product owners to communicate new enhancements and improvements to existing capabilities
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience2. Five or more years of banking, financial services, or other relevant work experience3. Three or more years of product, analysis, technology, and/or design experience4. Three or more years of leading cross functional teams 5. Equal enthusiasm for high-level strategic planning and tactical daily execution 6. Experience defining/driving vision of experience programs and/or partnership based programs7. Experience defining and delivering large-scale online initiatives8. Proven ability to use data analytics, research and testing methodologies to drive business decisions, diagnose problems, and recommend action plans to resolve issues9. Ability to lead cross-functional teams without formal authority10. Comfortable managing concurrent projects in a fast-based, results-driven environment11. Comfortable with ambiguity, leading work autonomously, and making independent decisions12. Excellent skills in presentation, facilitation, communication, and negotiation13. Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct presentations to explain and sell plans/vision
Preferred Qualifications:1. Previous experience working as a Product Manager for Agile team(s)2. Experience working with distributed teams (onshore/offshore)3. Certified SAFe® Product Owner/Product Manager (or equivalent)
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time) Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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