Agree the interview was fairly easy, tho maybe my expectations were different. This is not supposed to be anywhere near a TAM role since we are t supposed to be focusing so much on the technical support side of things. However in my year that’s the only thing I’ve been working on. Thought this was more of a upsell type position, but it has not been. I’m putting my resignation in over the next couple weeks and going back to acct mngr/upsell/grow/retain position I’m looking for. Benefits are great but the job sucks terribly. Took a paycut to come here too so I’m not too happy with the end result lol. Was hoping to retire here
I’m not overly technical which they knew…but you most certainly need to be to make it in this role. Every few weeks they change the focus, you do way more support crap than not. They are trying to change the role but it’s not working yet. My experience may not be yours. I didn’t think this was customer service but it is. I don’t care if one user doesn’t get there email in less than 5 seconds or even larger spread issues. Someone else should be dealing with that. And who knows maybe I just have the worst client…prob part of it. The entire company is filled with people who HATE msft. Why I have no idea… support is AWFUL. issues take forever to resolve. Recently I waited for. TWO MONTHS to get a network engineer assigned to a rather larger issue! Then they assigned someone who was in a completely different timezone. MS doesn’t care. Only cares about the support renewal and then usage in the various clouds. Which I understand. No training. What they did provide training on really had nothing to do with the role - it was mostly common sense stuff. But nothing on how to get the job done. Need a customer engineer? You basically have to ask your colleagues and beg them for names and they reach out to each person begging them to take your customer on which they are nice enough but overworked. Can’t wait to get out sadly.
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Interview was easy IMO and nowhere close to the difficulty of a TAM interview at G.