Microsoft Customer Success Account Manager

VMware
lol_baboon

Go to company page VMware

lol_baboon
Mar 9, 2021 15 Comments

What is the expected OTE for a CSAM at MSFT, in SF Bay Area?

#microsoft

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TOP 15 Comments
  • Amazon
    Rdax84

    Go to company page Amazon

    Rdax84
    I’ve read that CSAM is a notorious role. Any one with feedback
    Nov 2, 2021 1
  • Recently started as a CSAM. Live in the Midwest. Base is 130k. 25k stock 15% annual bonus
    May 3, 2021 4
  • Just a ‘super day’ of three interviews for me and got an offer later that day. Very surprised for the speed, given such a large company.

    Interview was easy IMO and nowhere close to the difficulty of a TAM interview at G.
    Jan 4 0
  • Agree the interview was fairly easy, tho maybe my expectations were different. This is not supposed to be anywhere near a TAM role since we are t supposed to be focusing so much on the technical support side of things. However in my year that’s the only thing I’ve been working on. Thought this was more of a upsell type position, but it has not been. I’m putting my resignation in over the next couple weeks and going back to acct mngr/upsell/grow/retain position I’m looking for. Benefits are great but the job sucks terribly. Took a paycut to come here too so I’m not too happy with the end result lol. Was hoping to retire here
    Jan 4 2
    • Amazon
      Rdax84

      Go to company page Amazon

      Rdax84
      Wait. Is it that bad? My friend got an offer and had the perception it will be a cruising role. Can you explain a little on the day to day role
      Jan 4
    • I’m not overly technical which they knew…but you most certainly need to be to make it in this role. Every few weeks they change the focus, you do way more support crap than not. They are trying to change the role but it’s not working yet. My experience may not be yours. I didn’t think this was customer service but it is. I don’t care if one user doesn’t get there email in less than 5 seconds or even larger spread issues. Someone else should be dealing with that. And who knows maybe I just have the worst client…prob part of it. The entire company is filled with people who HATE msft. Why I have no idea… support is AWFUL. issues take forever to resolve. Recently I waited for. TWO MONTHS to get a network engineer assigned to a rather larger issue! Then they assigned someone who was in a completely different timezone. MS doesn’t care. Only cares about the support renewal and then usage in the various clouds. Which I understand. No training. What they did provide training on really had nothing to do with the role - it was mostly common sense stuff. But nothing on how to get the job done. Need a customer engineer? You basically have to ask your colleagues and beg them for names and they reach out to each person begging them to take your customer on which they are nice enough but overworked. Can’t wait to get out sadly.
      Jan 5
  • Enterprise Networking Solutions / Admin
    jays23

    Enterprise Networking Solutions Admin

    jays23
    How’s the interview process? I have mine next Thursday
    Jan 4 0