Hilarious Verizon Support, nice people though!

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zxndhsj

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zxndhsj
Jul 27, 2017 25 Comments

I just got off a call from Verizon Support with additional 8GB of data for the rest of the month. The reason for my call was to find out why I'm out of data (it's says I used all of 12GB + any carry over from last month) which never happened before, my data usage trend for past months stayed between 7-9GB. This month, it says I used 12.5 GB so far and I don't have anymore data, which is understandable because I had some travel this month. Clearly, I should have additional carry over of 3.7 GB from last month (because my usage says 8.3 GB for last month) on top of 12 GB plan I have.

So I called Verizon Support to find out what happened because numbers don't add up for me. Verizon Support took turns between two support rep and finally a manger and none of them could figure out what happened to the carry over I was suppose to get from previous month and just gave away additional 8GB to use until the end of the current billing cycle.

I'm almost certain this shit is going to happen again next time I go over my data plan, what do you guys think? :)

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TOP 25 Comments
  • Ew. Time to switch to T-Mobile so you don't need to deal with the necessity to call in and do that.
    Jul 27, 2017 3
    • Oracle
      RakT99

      Go to company page Oracle

      RakT99
      No waaaaaaay. I can't speak for TMO vs. Verizon, but for the 12 years I was a TMO customer, I called them maybe once a year and they bent over backwards every single time. Just try AT&T and you'll be ready to go postal! Postal workers are super nice, BTW ๐Ÿ˜‰
      Jul 28, 2017
    • New / Other
      Tzal02

      New Other

      Tzal02
      When I complained to ATT about an issue similar to op, they canceled my account.
      I've been with T-Mobile since.
      Their customer service can be lacking, but it's so rare that I have to call them.
      Vs att calling me because I put my sim into a new phone which means they have to charge me double or some bs
      Jul 29, 2017
  • Verizon / Eng
    fltx

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    fltx
    You're fucked, lol. Time to switch carriers.
    Jul 28, 2017 0
  • Google / Eng
    Kitty๐Ÿฑ

    Go to company page Google Eng

    PRE
    HP Inc, Geek Squad, Genentech, Symantec, Wells Fargo, Best Buy, Google, Gilead Sciences, milestonepowered, milestonetech
    BIO
    Contract work has me career redirected. ๐Ÿ˜Ž
    Kitty๐Ÿฑ
    new phone? I got a Google pixel phone & was charged 24gbs!
    Jul 27, 2017 4
    • Verizon / Mgmt
      GLM SM

      Go to company page Verizon Mgmt

      PRE
      Sprint
      BIO
      I love Verizon! It's a great company (minus a few bad apples) to be a part of! Drink the Koolaid!
      GLM SM
      If you guys have pixels then go to Google photos and make sure your backup option is set to back up new photo and video on wifi only. Pixel gives unlimited cloud storage for photos which is really good, but will use up your data to put them in the cloud unless it's turned off. also, you can go to settings ->mobile data ->data usage to see where data was used. :-)
      Jul 28, 2017
    • Google / Eng
      Kitty๐Ÿฑ

      Go to company page Google Eng

      PRE
      HP Inc, Geek Squad, Genentech, Symantec, Wells Fargo, Best Buy, Google, Gilead Sciences, milestonepowered, milestonetech
      BIO
      Contract work has me career redirected. ๐Ÿ˜Ž
      Kitty๐Ÿฑ
      Yep, same with apps.
      Jul 28, 2017
  • New
    mfml

    New

    mfml
    Awesome. I have Nexus 6. I started suddenly going over my data but my habits haven't changed at all. Spoke to T mobile several times. Went to the store twice. No one could tell me why but all said I spent it because their system said so. Finally a guy told me it was my Android OS which essentially made it my fault again. Wasn't given a kb of data and was told to manually turn off data on the phone every time I don't use it.
    Jul 27, 2017 1
    • Google / Eng
      Kitty๐Ÿฑ

      Go to company page Google Eng

      PRE
      HP Inc, Geek Squad, Genentech, Symantec, Wells Fargo, Best Buy, Google, Gilead Sciences, milestonepowered, milestonetech
      BIO
      Contract work has me career redirected. ๐Ÿ˜Ž
      Kitty๐Ÿฑ
      same.
      Jul 27, 2017
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