Hilarious Verizon Support, nice people though!
I just got off a call from Verizon Support with additional 8GB of data for the rest of the month. The reason for my call was to find out why I'm out of data (it's says I used all of 12GB + any carry over from last month) which never happened before, my data usage trend for past months stayed between 7-9GB. This month, it says I used 12.5 GB so far and I don't have anymore data, which is understandable because I had some travel this month. Clearly, I should have additional carry over of 3.7 GB from last month (because my usage says 8.3 GB for last month) on top of 12 GB plan I have.
So I called Verizon Support to find out what happened because numbers don't add up for me. Verizon Support took turns between two support rep and finally a manger and none of them could figure out what happened to the carry over I was suppose to get from previous month and just gave away additional 8GB to use until the end of the current billing cycle.
I'm almost certain this shit is going to happen again next time I go over my data plan, what do you guys think? :)
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I've been with T-Mobile since.
Their customer service can be lacking, but it's so rare that I have to call them.
Vs att calling me because I put my sim into a new phone which means they have to charge me double or some bs
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