Sorry for the rant but it is what it is. Not able to login to my account. Using the correct credentials. The site pops up with “some error occurred” and then takes me back to login page. I can clearly see that there are http 500 and 504 timeouts in the developers tool. Internet is damn slow. Restart never works. Even conmecting to the router shows i am not getting the speed i pay for but when you run their in house speed test, it shows everything is fine 😬 Customer support sucks big time. They have no clue whats going on.And when the realized that they cannot bluff me on the technical aspects, they put me on infinite hold. FOLKS WORKING IN ATT TECH DEPARTMENT: Do you guys know about these issues? Or is that you just dont care? Signing in takes 30 minutes, the entire site is crappy with no optimization. I wonder if the senior atchitects are even qualified engineers.
Telecom companies have been and always will be shit. I hope they are wiped out in the next 20 years. Companies with better tech will hopefully supersede them one day. I can’t imagine who the fuck would want to work at shit tier ATT Comcast T-Mobile anyways. They have so much money and as a consumer it’s never felt like they’ve re-invested to improve their shitty infrastructure. We had 4g over a decade ago.. Fuck them.
Exactly! I was using google fiber before and it was the best internet i had in my life. Uplod and dowod speeds were always upto the mark. 0 downtime. Unfortunately my new place doesn’t have google fiber anymore 😩
Ohm, i switched from Google Fiber to ATT gigabit plan. $59 for 1Gbps with HBO included. Fiber can't beat that
Please also share yoe and tc once this is solved. Thx
Issue isnt resolved yet , but here it is: YOE:12 TC : 245k ( TX )
Also the sky is blue...
Ive been pretty happy with T-Mobile since I switched. :D
Do u also eat ur boogers
I do, where else would I put them?
Check your clock, vrv has login issues if your clock is off
Switch to Comcast ASAP
Do att employees realize our websites are garbage and the support sucks? Yes. Customer support is so bad that employees have a different hotline for when we call in so we can actually get useful support. So management knows it sucks but doesn’t care about fixing it. In terms of slow service that is very dependent of where you live and what service you get. The att fiber stuff is good and fast as a rule of thumb. Anything copper based is usually trash. In terms of what people are doing to fix it last I heard we had a team of design thinkers who decided we needed a white page with some login boxes and an att logo. They also are working on developing a customer profile so you can see management doesn’t care about a working product more if it looks nice or something. To your point of senior architects and qualified engineers we don’t have many. Most stuff is built and maintained by contractors and anyone with architect in their title is basically just good at bullshitting to management. Everyone good leaves within 5 years and what’s left are the people that have no pride in their work and/or no skill. YOE: 3 TC: ~115k in Dallas as a data scientist
When will you leave? Or do you not have pride in your skill?
Thank you for your indepth reply! It just sucks to know that an organization as big as ATT actually doesnt care about it’s interface and issues facwd by its consumers! Google fiber has already sweeped off all ares in South Austin from ATT and its spreading across other areas as well. I think by the time the ATT folks realize it, it will be over
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Right! My greatest fear is when i have to log in to the website. And if i am able to log in the first time, it fees like i have won a lottery.