Looking for compensation information for Customer Success roles. It is a growing space but seems to be a little misunderstood and under valued. Where do you live, work and how much do you get paid for any of the roles below? CSM Sr. CSM Manager of Customer Success Director of Customer Success VP of Customer Success Onboarding or Implementation specialist Manager of Professional Services Director of Professional Services VP of Professional Services
Technical folks in Boston customer success start at 120-145k and go up from there. You have to know how to program.
Like customization work so paid for professional services?
Exactly
Thanks for the comments. Does anyone have a strong opinion on who should be paid more Professional Services who do onboarding/configuration/training or CSM with commercial/renewal/ongoing adoption responsibilities?
Definitely Customer Success
Renewal and sales stuff I have usually seen on more variable comp. technical folks stick to the base. Ymmv
Customer success engineer intern here. I am about to complete my internship. Is there anyway I can get the referrals for any of your companies? I am looking for the full time positions based on Austin Texas. Tc-🥜
Please pm me. Please PM me. We have a opening in #informatica and I can see if you are a right fit and will CS be a career choice for you.
Happy to connect - fully remote
VP of CS 120k
Location?
Remote. Previously, it was 120k base. No variable. 250k stocks worth $1. Moved to a new company. Remote. 145k base. 32 variable. 20k stocks worth $15.
@wOEK88 does your new company has any open roles in Australia or to cover APJ?
CSM remote located DFW 145K base with 15% bonus
I’m located in Canada and looking to fully transition into customer success. Any referrals would be highly appreciated
Full-time Remote Senior CSM, many years experience in tech and SaaS. My base was 155k, plus 30% bonus, 60k stock.
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Does it provide any value to company or customers?
In theory yes after the first sale if you want to keep renewing and upselling your customer
So no value to customer, just another sales role.