What is the industry equivalent to Customer Experience Program Managers?
Sep 1, 2021
6 Comments
Across Microsoft there are customer facing PMs that engage with companies with the purpose of driving product improvement back into engineering based on what they learn from the customer . They aren't 'technical program managers' (Feature PMs). What are these roles titled as at other companies?
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There are generally two types, one is voice of customer which you're referring to
The other is more account/renewal based