Ugh Uber Eats again

Amazon
CVGb94

Go to company page Amazon

CVGb94
Nov 18, 2018 26 Comments

This is the second time I've had a terrible experience with Uber Eats. I was reminded of the first when I went to go leave a review. My fault for giving them a chance to screw up a second time.

I just ordered lunch. I waited in my building lobby not trusting the service. At 1215, 20min after ETA, I got notice the driver cancelled - *for my not showing up*, and on top of that, I would not get a refund. Help takes you to email pages no phone number to call. Terrible experience.

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TOP 26 Comments
  • VMware
    BobbleHat

    Go to company page VMware

    BobbleHat
    Dude, you can Fing watch the drivers location on the map as they are coming to you. Learn how to use the tools before you show what an idiot you are.
    Nov 18, 2018 3
    • VMware
      BobbleHat

      Go to company page VMware

      BobbleHat
      I never worked at Amazon so didn’t get the chance to have my job mess me up.
      Nov 20, 2018
    • Amazon
      Whatevz3

      Go to company page Amazon

      Whatevz3
      Good one but kind of dated right now and overused. Also funny that it’s coming from someone who literally called someone else an idiot for no reason. Yeah the job maybe didn’t mess you up but something did ... sorry just being factual here. I don’t know you nor the other guy but just calling someone an idiot out of no where means you have issues. Also to be very specific. If you actually worked in delivery operations and have actually built products for it you will know that your comment is misinformed too 😁... see I could have said idiotic but chose otherwise
      Nov 20, 2018
  • Uber
    CoolStory

    Go to company page Uber

    CoolStory
    Phone calls do not scale. I don’t see phone numbers front and center when I buy stuff on amazon either.

    We do have a pretty decent ticket routing system and a fairly responsive support ops and a more than generous refund policy. A little patience and empathy goes a long way and much appreciated even when it feels better to vent to someone on the phone. We all are working hard to make things better and sorry that you had a bad experience.
    Nov 19, 2018 2
    • Oath
      Bootlegger

      Go to company page Oath

      Bootlegger
      Uber also takes a very generous share of the order- 30% from the restaurant and a delivery fee from the customer. So you can’t really compare yourself to Amazon.
      Nov 19, 2018
    • Uber
      Fierce

      Go to company page Uber

      Fierce
      Amazon just copies your product and runs your business out of the market lol
      Nov 19, 2018
  • What city is this?
    Nov 18, 2018 6
  • Amazon / Eng
    poconos

    Go to company page Amazon Eng

    poconos
    Yup, had this exact same experience. No phone call or a text from the driver. So I learned my lesson - I now lurk and ambush people driving up to my apartment after I order food and hope that no one call the cops on me - a seemingly suspicious man in a Brownian motion in the apartment lobby, possibly waiting for a drug delivery.
    Nov 19, 2018 1
  • Amazon
    CVGb94

    Go to company page Amazon

    CVGb94
    OP
    I had to go find a phone number for customer service on Google. Agent said she would make sure I didn't get charged. At least that worked.
    Nov 18, 2018 1
    • Amazon
      CVGb94

      Go to company page Amazon

      CVGb94
      OP
      Uber, some feedback: meet the customer where they are. I want a phone call to tell me you're here. I want an email with a record of our transaction. I want a phone number for customer service so I can call and fix.

      If you are going to try to pen me into your app for order information, notifications, and customer service, at least redundantly message me both inside your app/ecosystem and on my own preferred channels as well. Forcing me to bend my preferences to suit your business (eg inaccessible customer service) just made this worse.
      Nov 18, 2018