DevOps people, share your oncall stats

Amazon
(α΅”α΄₯α΅”)

Go to company page Amazon

(α΅”α΄₯α΅”)
Mar 10, 2017 9 Comments

how frequent? for how long? how bad? how many pages per day? how much time to get a response? what are your general thoughts on the experience?

I never hear about what non-Amazon oncalls are like.

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 TOP 9 Comments
  • Expedia
    tired.

    Go to company page Expedia

    tired.
    we have offshore ppl that takes the night shift.
    2 weeks long shift and once every 3 months. page maybe twice a week and maybe 30 min each.
    Mar 10, 2017 0
  • I can talk about Bing from back when I worked on it. No SREs. Just Devs. 24/7 1 week rotation that repeats every 7 weeks. It was so bad peoples spouses were threatening divorce. Calls all the time. Escalations to the wrong team because the telemetry was screwed and other teams didn't know how to troubleshoot. We had lots of dependencies, which all called us for help. Some nights the calls would happen every 1-2 hours. Right in the sweet spot of 2-3am. No real sleep for 3 days in a row and I started getting delirious and and had to pass to the back up just so I could sleep. It was like this all the time. Finally the team invested in automation....lots of it. I hear it's smooth sailing now.
    Mar 11, 2017 0
  • Yahoo
    Hjdfa

    Go to company page Yahoo

    Hjdfa
    Do you have additional compensation for oncall? If so, how much?
    Mar 11, 2017 1
  • Credit Karma / Eng
    lBVS35

    Go to company page Credit Karma Eng

     lBVS35
    One week primary, one week secondary and one week off. My team has a three person rotation but others have more. Pages are quite rare (maybe twice a month) as most issues self correct before a page is triggered. Pages getting escalated to secondary is also really rare.
    Mar 10, 2017 1
    • Amazon
      (α΅”α΄₯α΅”)

      Go to company page Amazon

      (α΅”α΄₯α΅”)
      OP
      Ooh man that totally sucks. Even though issues don't often escalate, not having real freedom for 2/3 of your time can't possibly be healthy. Do you have a plan to make that better? Or are you not really on the hook for fast response, and can wait until your show at the theater ends?
      Mar 11, 2017
  • Reddit
    β˜•thenπŸ’©

    Go to company page Reddit

    β˜•thenπŸ’©
    Company #1: Weekly shifts, 10 pages / week, got it down to 1 page / week.
    Company #2: Three day shifts, a fire every few days.
    Mar 11, 2017 0