Google Pay / Fi 'death sentence'
Is this a real thing? I use Google Pay for almost everything and I'm on Google Fi. Happy with both services so far especially Fi. I really don't want to go back to Verizon or ATT but this makes me reconsider a bit... https://www.androidpolice.com/2019/01/14/the-ludicrous-google-pay-death-sentence-can-lock-your-fi-account-and-phone-number/
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Why? They both are doing pretty well, no?
Google doesn't have customer support. Google doesn't think of you as a customer in the first place, you're a "user". Customers buy ads. Google thinks everything to do with users should be automated and so long as that works for 99% of users they will be able to sell ads to ad buying customers. They don't give a flying fuck about users beyond that.
I agree with the whole 'you're an user' concept when it comes to gmail, maps, etc but I'm yet to see any ads served in my Fi or Pay experience. I also agree that they tend to ulta-automate everything and users suffer while Google polishes it and gets it right.
Sounds about right for google CS.