Have you tried Uber Pool or Express Pool?

Uber
PoolEng

Go to company page Uber

PoolEng
Jan 30, 2019 60 Comments

I want to get a sense of:

- Issues folks have seen on Uber Pool / Express Pool that make them upset

- what they like best

- and why ( If you’re one of those folks ) do some never choose Pool but instead opt for a more expensive X ?

- any suggestions!

comments

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TOP 60 Comments
  • New / Eng
    Nazarene

    New Eng

    PRE
    Apple
    BIO
    A fool is wiser than a prophet.
    Nazarene
    Didn’t have many issues. Did the needful many times and kindly reverted back a 4 star rating to my driver
    Jan 30, 2019 0
  • Tesla
    ujDn56

    Go to company page Tesla

    ujDn56
    I don’t like how pool drop offs can take up to two hours and how the optimization engine is less than smart when queuing riders. I ride pool enough to know that the “dumb” queuing is common enough that drivers are annoyed by it and have come to terms with it. Happy to dm about this for whatever user testing you’re doing, I have lots of feelings about this (and have a deep appreciate for the work you do).
    Jan 30, 2019 4
  • New
    eQjn37

    New

    eQjn37
    My girlfriend and I use Uber quite often. I wish it was in more cities. We usually use Uber X when there are time constraints. Also when passing an airport quite common for pool or express to get picked up so we would sometime avoid pool or express if we knew there was potential for an airport pickup. At night for safety we also use X. Safety from fellow passengers I’ve been in pool with a few drunks or just waiting outside or walking to a location. The lower prices obviously is the deciding factor. If we seen that Uber X was only slightly more we would opt for it for convenience and not having to share. So it sometimes depends when we look at the price differences between the two if we feel it’s worth it at that specific point in time.
    Jan 30, 2019 1
  • Now that you have started using blind for getting your work done, will you also share your compensation with fellow blinders?
    Jan 30, 2019 1
  • Snapchat
    notcheddar

    Go to company page Snapchat

    notcheddar
    I rode a pool in 2017. I was the second pickup. Other rider gets in, was waiting outside. Is courteous and silent whole ride. Rider gets out at his stop and driver gives him a 3 or 4 which was very strange and off putting. Last time I rode a pool. Obviously any driver can do that regardless of ride type but it left a bad taste in my mouth
    Jan 30, 2019 1
    • Uber
      PoolEng

      Go to company page Uber

      PoolEng
      OP
      Weird! Driver must've been having a bad day! These days in the app, we auto-set the rider ratings to 5 star so the driver only has to tap once to move forward, and they'll really have to go out of their way to give a low rating (and they can defer rating till everyone has left the car as well)
      Jan 30, 2019