If you were the manager of a team where team members (not just one person) are always fighting, arguing that it's not my job to xxx, I am blocked on xyz, cannot proceed because he/she has not delivered abc, what steps you would take to get people productive, collaborative again?
1) Develop clear communication, expectations, goals, timeline, accountability, ownership and alignment for the project. 2) Empathize with the team. Avoid listening to drama. 3) Keep everyone accountable on the agreed plan. 4) Put people who donโt do their job on PIP.
Do a retrospective. If you've never done one, find an experienced facilitator.
Set goals, track them, communicate and provide feedback. It seems like easy thing to do but getting everybody align to the business goals is tough when you have bad elements in team. Part of the job is to identify those and either correct the behavior or get rid of them if itโs not working out. Put the manager on PIP if (s)he is not able to make those tough calls.
You are the manager, you assign the work. It seems you allow them do pick whatever they want. At some point you need to be decisive and just assign work with clearly stating that this person is responsible for it and expect this to be done.
Actually manage the team. Start off by not unnecessarily tagging companies.
Part of such a team, not sure how my manager should handle such team?
Removed tags ๐