Is Vanguard customer service always this horrible?

Oct 11, 2019 16 Comments

After reading many posts here (thanks Blind community) and some research, decided to rollover my MS 401k to Vanguard. I needed help with something, tried calling them several times in the last week, put myself up for call back. Never heard anything back from them.

Fidelity client service is hands down the best! Starting to question whether this is right decision to rollover from Fidelity knowing their client support sucks (not to mention their slow app and website)


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TOP 16 Comments
  • Oracle lHEA77
    In my experience I would rate them 4/5 but Fidelity is 5/5. Why did you want to roll over? Isn't MS 401(k) good?
    Oct 11, 2019 5
  • Rolled over MS 401k to a Fidelity IRA. Solid customer service and investment flexibility (can buy Vanguard ETFs)
    Oct 11, 2019 4
    • Oracle lHEA77
      BTW Fidelity just removed their ETF transaction fees (i.e. they're $0 now) this week. Not sure if that applies inside IRAs as well but I imagine so.
      Oct 11, 2019
    • ETFs were $5 a trade, but like the person above said they just announced trades are free.
      Oct 11, 2019
  • LinkedIn SWJanitor
    Yes, their service is always inferior to Fidelity/Schwab/TD...
    Oct 11, 2019 0
  • NanoString tWCs77
    No, that’s surprising. I’ve always had great service from them over the phone
    Oct 11, 2019 0
  • F5 Networks RRA
    They have a reputation for bad service. They try to keep costs as low as possible, etc.
    Oct 11, 2019 0
  • Intel adbC65
    There’s a reason they are by far the lowest cost - they do not want you calling.
    Oct 11, 2019 0
  • Betterment


    Ralph Lauren
    Rollover ro Betterment.
    Oct 11, 2019 0


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