ATT SUCKS Big time!

Apple
EjBs11

Go to company page Apple

EjBs11
Aug 26, 2020 23 Comments

Sorry for the rant but it is what it is.

Not able to login to my account. Using the correct credentials. The site pops up with “some error occurred” and then takes me back to login page. I can clearly see that there are http 500 and 504 timeouts in the developers tool.

Internet is damn slow. Restart never works. Even conmecting to the router shows i am not getting the speed i pay for but when you run their in house speed test, it shows everything is fine 😬

Customer support sucks big time. They have no clue whats going on.And when the realized that they cannot bluff me on the technical aspects, they put me on infinite hold.

FOLKS WORKING IN ATT TECH DEPARTMENT: Do you guys know about these issues? Or is that you just dont care? Signing in takes 30 minutes, the entire site is crappy with no optimization. I wonder if the senior atchitects are even qualified engineers.

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TOP 23 Comments
  • AT&T
    rQKR25

    Go to company page AT&T

    rQKR25
    Do att employees realize our websites are garbage and the support sucks? Yes.

    Customer support is so bad that employees have a different hotline for when we call in so we can actually get useful support. So management knows it sucks but doesn’t care about fixing it.

    In terms of slow service that is very dependent of where you live and what service you get. The att fiber stuff is good and fast as a rule of thumb. Anything copper based is usually trash.

    In terms of what people are doing to fix it last I heard we had a team of design thinkers who decided we needed a white page with some login boxes and an att logo. They also are working on developing a customer profile so you can see management doesn’t care about a working product more if it looks nice or something.

    To your point of senior architects and qualified engineers we don’t have many. Most stuff is built and maintained by contractors and anyone with architect in their title is basically just good at bullshitting to management. Everyone good leaves within 5 years and what’s left are the people that have no pride in their work and/or no skill.

    YOE: 3
    TC: ~115k in Dallas as a data scientist
    Aug 31, 2020 7
  • Telecom companies have been and always will be shit. I hope they are wiped out in the next 20 years. Companies with better tech will hopefully supersede them one day. I can’t imagine who the fuck would want to work at shit tier ATT Comcast T-Mobile anyways. They have so much money and as a consumer it’s never felt like they’ve re-invested to improve their shitty infrastructure. We had 4g over a decade ago.. Fuck them.
    Aug 26, 2020 4
    • T-Mobile / IT
      FancyDance

      Go to company page T-Mobile IT

      PRE
      Amazon
      FancyDance
      I truly love telecommunications as an industry for work. So great working hard to get and retain customers by keeping them happy. Also, the way telecommunications helps save lives and connect communities - feels like a duty to keep things running well.
      Aug 26, 2020
    • Fancy you made my week homie <3
      Aug 26, 2020
  • Ive been pretty happy with T-Mobile since I switched. :D
    Aug 26, 2020 2
  • Amazon
    lordvary

    Go to company page Amazon

    lordvary
    Please also share yoe and tc once this is solved. Thx
    Aug 26, 2020 1
  • I cringe any time I have to interact with their website. Fucking atrocious. They don’t have a team that can write a CRUD app that doesn’t suck ass?
    Aug 26, 2020 1
    • Apple
      EjBs11

      Go to company page Apple

      EjBs11
      OP
      Right! My greatest fear is when i have to log in to the website. And if i am able to log in the first time, it fees like i have won a lottery.
      Aug 26, 2020