I ordered some food for lunch this weekend. It never arrived. The driver just drove past my building. Never responded to calls or texts. Received a credit. Tonight I had some friends come over. We ordered 4 meals. Postmates shows up with only 1. I submit a ticket. Support replies that I’ve had too many issues lately and they aren’t giving me a refund. WTF. This is theft. Update: Their email support refused to fix it, but their Twitter support came through.
Who uses Postmates?! Uber eats ftw
Haha Uber Eats doesn’t have as good restaurant selection where I live.
Stop being lazy and pick up your meals
My time is valuable.
And how much additional time did you waste emailing, tweeting, and posting on Blind about Postmates? You could not be lazy and pick up your food. I guarantee your time is not as valuable as you think it is.
I’ve only used PM once and experienced the same thing- ordered dinner for my child and 2 babysitters. Only my child’s food showed up. This was a best case bad situation but I’ll never use them again the CS was so bad.
Dispute the charges with the credit card company and move on.
They deserve some shame for this IMO.
Sorry this happened to you. If you have any more issues with that order PM me. I can do what I can
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If it’s legitimate theft, then report the transaction to your credit card company, and stop using them.
If they don’t refund the money I’m going to. I told their help desk to escalate to a supervisor. I order food from them almost every other day. Guess it shows how much they care about their customers.