This is just a summary of the many similar stories people are sharing on reddit right now:
Buys taking 10+ days instead of promised 3-5 even though money left your bank on day 1, people with withdrawals pending for months unable to collect profits, people suddenly locked out of their accounts for weeks, accounts becoming suddenly unverified with coins stuck you can't sell or withdraw. Automated ID verification that has limited options and fails randomly with no human intervention. Transactions out of their system taking many hours before even hitting the blockchain.
Customer support is not responding for days except for Olga on reddit manually patching the DB it seems. The helpdesk has 2h wait times only to respond with "a specialist will look into it" and then weeks go by. There is no message or status update on their website to inform people about their money or what service level to expect.
All while their CEO is tweeting about how we should use blockchain for decentralized internet storage nonsense, ignoring the fact that his own system is on fire, happily collecting our money and then losing track of (some of) it.
Regardless of the fees, don't use coinbase, at least not right now it's a big mess looking at all the topics popping up.
https://www.reddit.com/r/CoinBase/
I don't have much tied up, can afford to lose it, but wish I'd checked reddit last week before buying in with this crappy service everyone seems to like to recommend.
What's the experience like with Gemini, Paxful, cex.io any others supporting USD?
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