While the - price, selection and convenience trio backed by a customer obsession culture may sound simple - it is also very powerful. Today I was searching for something at Target and was unable to find it. Their website said they had it in store. I went to the "guest services" desk and asked for help. Two ladies looked at me with honest surprise. They said - they have never seen that product at and that I should go to office depot or Radioshack. I asked them to check their systems but they said "there is no way... We dont have it" I didn't quite believe them and looked around. Asked another associate and after digging through a poorly organized section, found my item! I went back to guest services to give them feedback. The lady said "oh that was in the dollar section... We change that every week ... So.. Whatever". She was obviously not interested in the feedback or thinking about the customer problem. Honestly, I don't feel bad about eating their lunch. Thoughts or similar experiences?
The problem is sellers on amazon, they have crap terms and returning products is a big hassle, not to mention the confusion of customers thinking they buy from Amazon with the Amazon terms not noticing the small text saying that the seller is in fact different. The UI should be improved to make it very clear that you're buying from a third party with different terms.
We are approaching the problem differently. Trying to ensure that seller terms are at parity with Amazon terms. Most of FBA experience is very close to Amazon retail
No, it is not. My experience with third party sellers on Amazon has been 70% miss, which is why I try to buy exclusively direct from Amazon. Fake products, defective items, incorrect description, inflated pricing and terrible support - I've experience them all.
I think that's why they work at guest services at Target...
You obviously have drunk too much amazon cool aid. I can tell you my own experiences with Amazon when empty boxes have been delivered and customer care or review moderation did not let me put my honest seller feedback in
There is no "cool aid". Amazon is not perfect but it is multiple step functions better than the next guy. We are improving while being in a leadership position - that is hard. Many others are not even playing catch up. That's my point
For many things, there is no substitute for seeing / trying the item in person. Clothes, jewelry, tools just to name a few. Stores will live forever
I agree that our humans' requirement to look, touch and feel some things before buying will never go away. to help with that I feel amazon, ebay should leverage crowd sourcing for sampling campaign. people who have already bought an item that you are considering and are willing to display in their garage for potential customers considering to buy it on Amazon. of course the feature will have to be driven by geo location and a robust online mutual review system. sample providers can get a monthly kickback from Amazon
Why are you posting this here?
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I bought something on target.com but had to return it. So I tried to return it to the store which they said you can do. When I got there it was a mess. They were like oh our store systems don't talk to our online systems. I was able to return it but not until I called customer service with my phone and had the in store customer service sort it out with them. I also asked the guy if he ever bought anything from Amazon and returned it. Compare the experiences.