Slow response from loan officer

VMware
hYj68xZ

Go to company page VMware

hYj68xZ
Mar 7 15 Comments

We are in contract and I chose a lender based on reviews and also their low interest rate. However, it’s been difficult to get a hold of them and get them to clarify any questions I have. Has anyone faced this? What steps can I take? I have a pre approval from another bank where the loan officer is constantly contacting me and am pretty sure they’ll be very responsive if i go with them. But am concerned about shifting the lender mid contract and risk the closing date (the other loan officer has confirmed that closing should not be an issue as I’m already approved). Kinda in a fix! Any advice?#mortgage

comments

Want to comment? LOG IN or SIGN UP
TOP 15 Comments
  • Choose another lender if it really bothers you, that’s what I did. If you’re very concerned, you may just have to suck it up until close
    Mar 7 9
  • Sotheby's International Realty / Consultant
    FxSult

    Sotheby's International Realty Consultant

    FxSult
    I’ve had to deal with a lot of lenders who are slow to respond, there’s no excuse for not being responsive. It’s ALWAYS a bad sign. Definitely have a back up plan to make sure you can fund on time. Sorry you’re dealing with this.
    Mar 7 2
    • VMware
      hYj68xZ

      Go to company page VMware

      hYj68xZ
      OP
      Thank you so much 😊 Since I have an underwritten pre approval , am hoping the process will be faster. Should be done with appraisal tomo. Will have 20 days left 🤞
      Mar 7
    • Sotheby's International Realty / Consultant
      FxSult

      Sotheby's International Realty Consultant

      FxSult
      Yes 🤞get a full loan commitment once the appraisal is approved. There shouldn’t be any outstanding conditions remaining.
      Mar 7
  • VMware
    hYj68xZ

    Go to company page VMware

    hYj68xZ
    OP
    Just to update - I sent an email expressing my disappointment with the communication. It’s been surprisingly very quick after that. I’ll stick to this agent for now despite the many complications. Just prefer peace of mind in this process! Thanks all
    Mar 7 0
  • Movement Mortgage / Finance
    SEASC

    Movement Mortgage Finance

    SEASC
    ask for another contact on your loan officers team ( processor/ loan officer assistant/ manager ) that you can communicate with ....email your questions to all people that are on their team ( as many times the support people will know more about your file than the loan officer will )

    if you change lenders at this point - depending on the closing date - you may not leave them enough time to close
    Mar 7 0