Solution Architect vs TAM role

Aug 15, 2017 14 Comments

Solution Architect vs TAM role in AWS.

1) Which role is well respected in AWS.
2) which one is better for career prospects.
3) I feel TAM role is more of
"a support/service delivery/management role with AWS customers as your clients. I feel this role owns the responsibilities of service delivery and escalation triage without owning any resources. Meaning you have multiple clients yelling in your ear and you go about chasing people" - is my assumption correct ?

Looking forward to hear your stories and suggestions.


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TOP 14 Comments
  • Amazon DL4037s
    Definitely not correct. AWS TAM role is radically different then most other TAM roles, and the interview process will show that. You are required to be technical and required to not only be reactive but proactive and help with architectural design and planning. While you have some parts that come with being reactive, like chasing resources, this is only needed when you exhaust your limits.
    Aug 15, 2017 7
    • Apple figyou5
      I am looking to move towards presales. And yeah not yet sure about TAM role. Pm'ed you.
      Aug 17, 2017
    • Amazon fktshit
      @dl4037s is sooooo wrong . Glorified concierge service is what tam all about . ExDell ppl ruining this org
      Aug 18, 2019
  • Microsoft trolololo
    Assumption is correct. A TAM role at ANY company is the piñata for the customer to pound on. Been one at two firms. No change.
    Aug 15, 2017 2
    • Apple figyou5
      Were you a SA or TAM at AWS ? How'd you say work culture for TAM at AWS is like.
      Aug 15, 2017
    • Microsoft trolololo
      Wasn't directly at AWS. I was a TSAM and TAM for other companies. Culture was exactly the same when you are a TAM, no matter where you work. You're supposed to apologize for the hold-ups and understand the customer when they complain. If you have a psychiatrist certificate, you'll do better than most :)
      Aug 16, 2017
  • Amazon / Other OGFx60
    Being a TAM at AWS is the worst job you will ever have. Nobody knows what the managers do. Managers are breaking more hiring laws than you can count and HR shuts their eyes, covers their ears, and turns their heads. Nobody is happy, leaders have their heads in the sand and don’t listen.
    Sep 21, 2018 1
    • Accenture xhMh55
      Hi. Do you have insights on difference between tam role and customer solutions manager role at Amazon ?
      Sep 9, 2019
  • Bring Ruckus / Mktg

    Bring Ruckus Mktg

    Google, Facebook
    Running Growth and hiring the best Growth people.
    Very correct.
    Aug 15, 2017 0


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