Terrible 'OfferUp' buying experience

New mmggd
Aug 14, 2018 34 Comments

Do not use this app for high-value (>$100) purchases, or purchases for which you aren't very sure of what you may be getting.

Learnt it the hard way, and am regretting ever using the app! Customer service is unresponsive and hence good as non-existent, and won't refund you your payment for a spurious sale without literally & figuratively making you run around in circles, because they receive a cut from every sale made. Penalize the buyer, and let the real culprit (the seller) go scott-free.

Shame on you, @OfferUp, for not enforcing even basic-level & easy-to-implement checks, for not accepting proof of duplicity at face value, AND for creating a highly stressful experience out of what should've been a no-more-than-one-question-asked refund!

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TOP 34 Comments
  • Customer service???? It’s a used goods thing. It’s totally between you and seller. Think of it as craigslist.

    I’ve been using it for many years. Always do local transactions. Meet in a public place and set expectations that you’ll back but if you spot a problem. Take someone with you.

    I got screwed only two times but that’s OK given that the products cost significantly less than MRP+Tax+Shipping.
    Aug 14, 2018 7
    • New mmggd
      OP
      Cell phone. The unfortunate moment that the idea to use this app even entered my head!
      Aug 14, 2018
    • So sorry for you OP. I hope they address your concerns. If they don’t no one will use their shipping feature.
      Aug 14, 2018
    • New mmggd
      OP
      Thank you. OfferUp folks are as usual silent - here, on their site, in emails, on social media. Guess only +ve experiences are worth responding to, for them! Horrible!
      Aug 14, 2018
    • Write it on Twitter. Many arrogant brands start responding when people start retweeting.
      Aug 14, 2018
    • OfferUp GbUp14
      Why dont you read up on buyer protection and look up how to file a claim instead of crying?
      Aug 17, 2018
  • Intuitive Surgical Paine
    Isn't this like Craigslist?
    Aug 14, 2018 3
    • New mmggd
      OP
      Yes and no. Remote sale & transactions are possible here.
      Aug 14, 2018
    • If you do remote sale and transaction for used electronics then I really feel sorry you. You will be back here many times. I saw their shipping nonsense and it’s a total trap. When buying used goods check before paying.
      Aug 14, 2018
    • New mmggd
      OP
      I did check, but in retrospect realize neither seller not carrier (of the phone) were fully transparent/ forthcoming! Now all I've got to show for the several hours spent on this app are a worthless phone & locked-up $$.
      Aug 14, 2018
  • This comment was deleted by original commenter.

    • It’s hard to negotiate with he neighbor :)
      Aug 14, 2018
    • New mmggd
      OP
      Thanks, will keep in mind
      Aug 14, 2018
  • New / Eng sc@l@
    If reality matches the impression you are trying to make, call credit card to dispute and initiate charge back.
    Aug 14, 2018 9
    • Amazon / Ops
      Insomzonia

      Amazon Ops

      BIO
      Once called a “low IQ, low TC, low status Amazonian” and possess 1 RSU vesting 2101.
      Insomzoniamore
      It’s pretty common. If you ever have a package stolen or a car accident, you’ll need a police report. Not because they investigate (they rarely do), but so whoever is responsible for reimbursement can see you made an “official” report. The officers always give their name and usually badge number (or card) at the end of the report. Again, very common in the USA. If you were black, it would be different but police find Indians very credible (assume gas station owner or hotelier).
      Aug 14, 2018
    • New mmggd
      OP
      Ok, thanks a lot, that helps! Will look into getting in touch with the Men in Blue! Fingers crossed!
      Aug 14, 2018
    • New / Eng sc@l@
      It will not help you now, but NEVER EVER USE DEBIT CARD for purchases.
      Aug 15, 2018
    • New mmggd
      OP
      Ok, thank you, will not repeat this. I've spoken to my bank meanwhile, & they are looking into it. Turns out the online payment 3rd party payment org had also set my this one-time payment as a recurring charge. The heights!
      Aug 15, 2018
    • OfferUp GbUp14
      There are no recurring charges associated with shipped products or any other in app purchases unless your an auto dealer, I call foul.
      Aug 17, 2018
  • New
    TrXcVx

    New

    BIO
    mehy
    TrXcVxmore
    >$100 is high value?!

    I thought we all make $360k TC..
    Aug 14, 2018 3
    • New mmggd
      OP
      I mentioned a relatively low threshold (I paid much more). But even if one made the amount you indicated, I'd not automatically disregard $100. Because whatever my current $$, it was hard-earned (not to mention that THAT money could've been put to other good use, besides the fact that uncooperative sellers & companies should be called out regardless).
      Aug 14, 2018
    • New
      TrXcVx

      New

      BIO
      mehy
      TrXcVxmore
      I was specifically questioning $100 as high value. I still am.
      Aug 14, 2018
    • New mmggd
      OP
      To me it seemed high value. I realize it's subjective, and loose change for most here. What else can I say? What would you like me to say? My displeasure would've been similar even if I'd been swindled out of only $50. If it seems like I'm making a mountain out of a mole-hill, please feel free to ignore this post. One intention in posting this was, apart from soliciting suggestions, to also make other as-yet-un-suspecting folk aware. I have had some success with the first, I hope I also have some with the second. That's all.
      Aug 14, 2018
  • Pandora Hapypanda
    I think OfferUp does warn about scam doing remote sale. It’s pretty established fact not to do remote sell with strangers and its common sense to avoid it.
    Aug 14, 2018 2
    • Oh these days their app is all over you. They are pushing for remote sale, payments via offer up. Big time. Fuck them.
      Aug 14, 2018
    • New mmggd
      OP
      This was a purchase through OfferUp, and I was the ill-fated/ stupid buyer! The app discourages money exchange outside of their app! I followed all their rules and still!
      Aug 14, 2018
  • Lero Labs / Mktg
    lyVd32

    Lero Labs Mktg

    BIO
    Marketing
    lyVd32more
    Do they take a cut if you post something locally and exchange goods, like Craigslist?
    Aug 14, 2018 1
    • New mmggd
      OP
      I think if you post something & it gets sold (on/ off the app) and it's above a certain value, you'll be charged. So, yes. But read their Terms to be sure
      Aug 14, 2018
  • Oracle xmmd9emd
    FTF only if not using credit card
    Aug 15, 2018 0

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